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Vol 15, No 2 (2017) ANALYSIS OF THE INFLUENCE OF EXCELLENT SERVICE TRAINING ON INPATIENT SATISFACTION IN RSIA PURI BUNDA MALANG Abstract  PDF
Kurnia Widyaningrum, Ahsan Ahsan
 
Vol 15, No 2 (2017) IMPROVING WORK ENGAGEMENT OF GAS STATION OPERATOR WITH THE ROLE OF JOB RESOURCE, JOB DEMAND, AND JOB SATISFACTION Abstract  PDF
Bianca Syailendra, Budi W. Soetjipto
 
Vol 16, No 3 (2018) THE EFFECT OF BRAND IMAGE AND PRODUCT ATTRIBUTES ON CUSTOMER SATISFACTION AND CUSTOMER LOYALTY Abstract  PDF
Erik Wahyu Indarto, Imam Suroso, Sudaryanto Sudaryanto, Nurul Qomariah
 
Vol 16, No 1 (2018) THE INFLUENCE OF TRANSFORMATIONAL LEADERSHIP AND WORK MOTIVATION ON EMPLOYEE PERFORMANCE MEDIATED BY JOB SATISFACTION Abstract  PDF
Thoni Setyo Prabowo, Noermijati Noermijati, Dodi Wirawan Irawanto
 
Vol 16, No 1 (2018) MUTATION AND PROMOTION SYSTEM AND ITS RELATION TO EMPLOYEESATISFACTION AND JOB PERFORMANCE OF WEST KALIMANTAN IMMIGRATION OFFICE Abstract  PDF
Udin Rinaldi, Sani Sani, Martono Martono
 
Vol 16, No 4 (2018) PATERNALISTIC LEADERSHIP ON GEN-Y EMPLOYEES’ TURNOVER INTENTIONS WITH MOTIVATION AND SATISFACTION AS A MEDIATOR Abstract  PDF
Didik Nurcahyanto, Rofiaty Rofiaty, Mintarti Rahayu
 
Vol 16, No 1 (2018) EFFECT OF PATIENT-CENTERED CARE ON SERVICE QUALITY AND SATISFACTION LEVEL OF BPJS INPATIENTS IN BAPTIST HOSPITAL BATU Abstract  PDF
Estri Aditya Pradani, Fatchur Rohman, Siswanto Siswanto
 
Vol 16, No 4 (2018) THE EFFECT OF SERVICE QUALITY ON CUSTOMER RETENTION THROUGH COMMITMENT AND SATISFACTION AS MEDIATION VARIABLES IN JAVA EATING HOUSES Abstract  PDF
Sulva Widya Sari, Sunaryo Sunaryo, Mugiono Mugiono
 
Vol 16, No 1 (2018) EMPLOYEE PERFORMANCE OF Y GENERATION IN BLORA REGENCY, CENTRAL JAVA Abstract  PDF
Susetyo Darmanto, Soni Supriyanto
 
Vol 16, No 3 (2018) JOB SATISFACTION AS A MEDIATION VARIABLE IN THE RELATIONSHIP BETWEEN WORK SAFETY AND HEALTH (K3) AND WORK ENVIRONMENT TO EMPLOYEE PERFORMANCE Abstract  PDF
Nadira Laraswati Gamal, Stefanus Yufra M. Taneo, Lidia Halim
 
Vol 14, No 4 (2016) Pengaruh Kepuasan Kerja dan Komitmen Organisasi terhadap Organizational Citizenship Behavior (Study pada Karyawan Pemerintah Kabupaten Malang) Abstract  PDF
Rahayu Widayanti, Eni Farida
 
Vol 16, No 3 (2018) ACTUAL PAY, POSITIVE AFFECT (PA), AND PAY SATISFACTION: TEST OF SIGNAL SENSITIVITY PERSPECTIVE Abstract  PDF
Muhammad Zaky, Hani Handoko, Zakiyulfikri Ali
 
Vol 16, No 3 (2018) ANTECEDENTS OF RETAILER TRUST ON SUPPLIER TO CREATE LONG TERM RELATIONSHIP Abstract  PDF
Ery Sulistyorini, Dodi Wirawan Irawanto, Mintarti Rahayu
 
Vol 14, No 3 (2016) Pengaruh Orientasi Pasar dan Citra terhadap Kepuasan Mahasiswa dan Implikasinya terhadap Loyalitas Mahasiswa Abstract  PDF
Herry Mulyono
 
Vol 16, No 2 (2018) THE EFFECT OF CLARITY OF INFORMATION AND COMFORT OF WAITING ROOM ON SATISFACTION WITH DRUG SERVICE THROUGH PERCEPTION OF WAITING TIME Abstract  PDF
Anita Fadhilah, Misbahuddin Azzuhri, Sri Andarini
 
Vol 15, No 1 (2017) PROFESSIONALISM AND COMPENSATION IN IMPROVING JOB SATISFACTION Abstract  PDF
Cipto Wardoyo
 
Vol 14, No 3 (2016) Faktor-Faktor yang Mempengaruhi TurnovernKaryawan pada Hotel Grand Mansion Blitar Abstract  PDF
Alexander Nicolla Sutrisno Gunawan, Hallie Josias Sahertian
 
Vol 15, No 1 (2017) IMPORTANT ROLE OF GAS STATIONS OPERATOR AND THE REASON FOR OWNERS SHOULD TREAT THEM FAIRLY Abstract  PDF
Selly Rosidah, Budi W. Soetjipto
 
Vol 14, No 3 (2016) Pengaruh Kualitas Pelayanan dan Biaya terhadap Kepuasan dan Loyalitas Pasien RSUD Kota Bogor Abstract  PDF
Adityawarman Adil, Muhammad Syamsun, Mukhamad Najib
 
Vol 16, No 1 (2018) THE EFFECT OF THE QUALITY OF PHARMACEUTICAL SERVICE ON OUTPATIENT SATISFACTION OF AMELIA HOSPITAL Abstract  PDF
Sahat Manampin Siahaan, Lukman Hakim, Tita Hariyanti
 
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