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Vol 18, No 4 (2020) DOES INTERNAL MARKETING CONTRIBUTE TO CUSTOMER SATISFACTION? Abstract  PDF
Andi Juanna, Agus Hakri Bokingo
 
Vol 15, No 2 (2017) ANALYSIS OF THE INFLUENCE OF EXCELLENT SERVICE TRAINING ON INPATIENT SATISFACTION IN RSIA PURI BUNDA MALANG Abstract  PDF
Kurnia Widyaningrum, Ahsan Ahsan
 
Vol 15, No 2 (2017) IMPROVING WORK ENGAGEMENT OF GAS STATION OPERATOR WITH THE ROLE OF JOB RESOURCE, JOB DEMAND, AND JOB SATISFACTION Abstract  PDF
Bianca Syailendra, Budi W. Soetjipto
 
Vol 18, No 3 (2020) CONSUMER SATISFACTION BEHAVIOR WHOM PURCHASE CHINESE SMARTPHONE IN SOLORAYA Abstract  PDF
Febrianur Ibnu Fitroh Sukono Putra, Risanda Alirastra Budiantoro, Bilkis Aulia Luxfiati, Mega Wahyu Widawati
 
Vol 18, No 4 (2020) IMPROVED PERFORMANCE OF AGRICULTURAL EXTENSION AGENTS WITH INFRASTRUCTURAL FACILITIES AND TRAINING THROUGH JOB SATISFACTION Abstract  PDF
Tri Mumakinah, Margono Setiawan, Dodi Wirawan Irawanto
 
Vol 18, No 4 (2020) IS THE LOYALTY PROGRAM EFFECTIVE IN CREATING LOYALTY PROGRAM SATISFACTION AND STORE LOYALTY? AN EVIDENCE FROM INDONESIA RETAIL INDUSTRY Abstract  PDF
Dimas Hendrawan, Rila Anggraeni
 
Vol 18, No 1 (2020) FARMER SATISFACTION THROUGH FARMER GROUP PERFORMANCE: A STUDY IN SWAMPLAND, SOUTH KALIMANTAN Abstract  PDF
Binti Tsaniatul Marhamah, Masyhuri Masyhuri, Lestari Rahayu Waluyati
 
Vol 17, No 4 (2019) ADVERTISEMENT EFFECTIVITY: VISIBILITY, CREDIBILITY, ATTRACTION AND POWER ON PURCHASING DECISION AND ITS IMPACT ON CUSTOMER SATISFACTION Abstract  PDF
Astri Wulandari, Bethani Suryawardani
 
Vol 18, No 3 (2020) BUILDING CONSUMER SATISFACTION TO IMPROVE CONSUMER TRUST THROUGH SERVICE QUALITY AND CONSUMER EXPERIENCE IN JNE PEKANBARU Abstract  PDF
Achmad Tavip Junaedi, Evelyn Wijaya, Megawati Manullang
 
Vol 16, No 3 (2018) THE EFFECT OF BRAND IMAGE AND PRODUCT ATTRIBUTES ON CUSTOMER SATISFACTION AND CUSTOMER LOYALTY Abstract  PDF
Erik Wahyu Indarto, Imam Suroso, Sudaryanto Sudaryanto, Nurul Qomariah
 
Vol 17, No 2 (2019) THE STRATEGY OF IMPROVING AGRITOURISM SERVICE AT SETIYA AJI FLOWER FARM BY USING IPA-KANO APPROACH Abstract  PDF
Indah Arum Ganestyani, Jamhari Jamhari, Masyhuri Masyhuri
 
Vol 18, No 4 (2020) THE ROLE OF TRANSFORMATIONAL LEADERSHIP AND ORGANIZATIONAL CULTURE TOWARDS ORGANIZATIONAL COMMITMENT THROUGH JOB SATISFACTION AMONG MINING INDUSTRY EMPLOYEES Abstract  PDF
Veny Senjaya, Rina Anindita
 
Vol 18, No 4 (2020) M-WALLET TECHNOLOGY: PERCEPTION AND SATISFACTION OF USERS ON USAGE INTENSITY Abstract  PDF
Astri Wulandari, Bethani Suryawardani, Dandy Marcelino
 
Vol 18, No 1 (2020) THE INFLUENCE OF BRAND IMAGE ON SATISFACTION TO IMPROVE CUSTOMER RETENTION TOWARDS BATIK KERIS IN MALANG CITY Abstract  PDF
Astrid Puspaningrum
 
Vol 16, No 1 (2018) THE INFLUENCE OF TRANSFORMATIONAL LEADERSHIP AND WORK MOTIVATION ON EMPLOYEE PERFORMANCE MEDIATED BY JOB SATISFACTION Abstract  PDF
Thoni Setyo Prabowo, Noermijati Noermijati, Dodi Wirawan Irawanto
 
Vol 16, No 4 (2018) PATERNALISTIC LEADERSHIP ON GEN-Y EMPLOYEES’ TURNOVER INTENTIONS WITH MOTIVATION AND SATISFACTION AS A MEDIATOR Abstract  PDF
Didik Nurcahyanto, Rofiaty Rofiaty, Mintarti Rahayu
 
Vol 16, No 4 (2018) THE EFFECT OF SERVICE QUALITY ON CUSTOMER RETENTION THROUGH COMMITMENT AND SATISFACTION AS MEDIATION VARIABLES IN JAVA EATING HOUSES Abstract  PDF
Sulva Widya Sari, Sunaryo Sunaryo, Mugiono Mugiono
 
Vol 16, No 1 (2018) MUTATION AND PROMOTION SYSTEM AND ITS RELATION TO EMPLOYEESATISFACTION AND JOB PERFORMANCE OF WEST KALIMANTAN IMMIGRATION OFFICE Abstract  PDF
Udin Rinaldi, Sani Sani, Martono Martono
 
Vol 17, No 4 (2019) ANTECEDENTS OF EMPLOYEE’S AFFECTIVE COMMITMENT THE DIRECT EFFECT OF WORK STRESS AND THE MEDIATION OF JOB SATISFACTION Abstract  PDF
Bachruddin Saleh Luturlean, Arif Partono Prasetio
 
Vol 16, No 3 (2018) JOB SATISFACTION AS A MEDIATION VARIABLE IN THE RELATIONSHIP BETWEEN WORK SAFETY AND HEALTH (K3) AND WORK ENVIRONMENT TO EMPLOYEE PERFORMANCE Abstract  PDF
Nadira Laraswati Gamal, Stefanus Yufra M. Taneo, Lidia Halim
 
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