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Issue |
Title |
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Vol 21, No 2 (2023) |
ASSESSING THE EFFECT OF ONLINE LEARNING SERVICE QUALITY ON CUSTOMER RETENTION THROUGH CUSTOMER SATISFACTION AS MEDIATION VARIABLE IN THE CULINARY STUDY PROGRAM BACHELOR DEGREE DURING THE COVID-19 PANDEMIC |
Abstract
PDF
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Fabiola Leoparjo, Eric Harianto, Riduan Mas’ud, Gunawan Bata Ilyas, Yulia Nur Hasanah |
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Vol 21, No 2 (2023) |
ROLE OF PERCEIVED VALUE ON CUSTOMER LOYALTY THROUGH OPTIMIZATION OF SERVICE QUALITY AND INNOVATION |
Abstract
PDF
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Husin Husin, Adya Hermawati, Yuli Purbaningsih, Susriyanti Susriyanti, Sylvia Fettry, Shujahat Ali |
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Vol 21, No 3 (2023) |
HOW BRAND TRUST MAKES PRICE AND SERVICE QUALITY SATISFY CUSTOMER INFORMATION TECHNOLOGY |
Abstract
PDF
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Umbas Krisnanto, Fiksa Atlita Natanugraha |
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Vol 15, No 2 (2017) |
ANALYSIS OF THE INFLUENCE OF EXCELLENT SERVICE TRAINING ON INPATIENT SATISFACTION IN RSIA PURI BUNDA MALANG |
Abstract
PDF
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Kurnia Widyaningrum, Ahsan Ahsan |
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Vol 16, No 1 (2018) |
EFFECT OF PATIENT-CENTERED CARE ON SERVICE QUALITY AND SATISFACTION LEVEL OF BPJS INPATIENTS IN BAPTIST HOSPITAL BATU |
Abstract
PDF
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Estri Aditya Pradani, Fatchur Rohman, Siswanto Siswanto |
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Vol 21, No 3 (2023) |
ISLAMIC SCHOOL IMAGE AND SERVICE QUALITY ON ISLAMIC ELEMENTARY SCHOOLS: THE ROLE OF WORD OF MOUTH AS MEDIATION |
Abstract
PDF
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Hamzah Hamzah, Miftah Syarif, Astri Ayu Purwati, Sudarno Sudarno |
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Vol 17, No 2 (2019) |
THE STRATEGY OF IMPROVING AGRITOURISM SERVICE AT SETIYA AJI FLOWER FARM BY USING IPA-KANO APPROACH |
Abstract
PDF
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Indah Arum Ganestyani, Jamhari Jamhari, Masyhuri Masyhuri |
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Vol 21, No 3 (2023) |
CUSTOMER SATISFACTION AS A MEDIATOR OF PRICE AND SERVICE QUALITY IN SPA'S CUSTOMERS BRAND SWITCHING BEHAVIOR |
Abstract
PDF
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Laila Zulhijja, Surachman Surachman, Sunaryo Sunaryo |
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Vol 20, No 4 (2022) |
DETERMINANTS OF THE INTERNET GENERATION CUSTOMER LOYALTY IN INDONESIA TELECOMMUNICATION MOBILE SERVICES: DOES OF CUSTOMER SATISFACTION PLAY A MEDIATION ROLE? |
Abstract
PDF
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Syahmardi Yacob, Johannes Johannes, Edward Edward |
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Vol 17, No 3 (2019) |
THE INFLUENCE OF LEADERSHIP STYLE ON SERVICE QUALITY IN HIGHER EDUCATION: A STUDY AT A SOCIAL SCIENCE FACULTY |
Abstract
PDF
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Andy Fefta Wijaya, Catrine Ana Prastyari, Armanu Armanu |
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Vol 18, No 3 (2020) |
BUILDING CONSUMER SATISFACTION TO IMPROVE CONSUMER TRUST THROUGH SERVICE QUALITY AND CONSUMER EXPERIENCE IN JNE PEKANBARU |
Abstract
PDF
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Achmad Tavip Junaedi, Evelyn Wijaya, Megawati Manullang |
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Vol 21, No 1 (2023) |
EXPLAINING THE ROLE OF SERVICE QUALITY AND CUSTOMER VALUE ON CUSTOMER SATISFACTION |
Abstract
PDF
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Tri Cahyono, Christian Herdinata, Eric Harianto, Tikristini Olasode |
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Vol 15, No 3 (2017) |
CUSTOMER PARTICIPATION AND QUALITY OF SERVICE IN IMPROVING LOYALTY VISITORS IN TOURISM PARK |
Abstract
PDF
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SAHNAZ UBUD |
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Vol 19, No 4 (2021) |
MEDIATING ROLE OF BRAND, COMMITMENT AND RISK ON THE RELATIONSHIP OF MOBILE BANKING SERVICE QUALITY AND MARKETING PERFORMANCE IN INDONESIA |
Abstract
PDF
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Yudi Sutarso, Bachtiar Eka Kaca Sungkana, Dendi Vio Anggriatama, Windi Mega Lavenia |
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Vol 19, No 1 (2021) |
VALUATION OF SERVICE QUALITY AND INNOVATION OF BOGOR CITY PUBLIC SERVICE MALL |
Abstract
PDF
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Angga Alan Surawijaya, Pudji Muljono, Mukhamad Najib |
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Vol 16, No 4 (2018) |
THE EFFECT OF SERVICE QUALITY ON CUSTOMER RETENTION THROUGH COMMITMENT AND SATISFACTION AS MEDIATION VARIABLES IN JAVA EATING HOUSES |
Abstract
PDF
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Sulva Widya Sari, Sunaryo Sunaryo, Mugiono Mugiono |
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Vol 21, No 1 (2023) |
THE ROLE OF SERVICE QUALITY AGILITY, COMPETENCE, AND ORGANIZATIONAL COMMITMENT IN IMPROVING EMPLOYEE PERFORMANCE |
Abstract
PDF
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Tomy Fitrio, Yudha Remofa, Hardi Hardi, Yusof Ismail |
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Vol 18, No 1 (2020) |
CUSTOMER LOYALTY, THROUGH CUSTOMER SATISFACTION IN CUSTOMERS PT. XYZ |
Abstract
PDF
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Liliana Dewi |
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Vol 21, No 1 (2023) |
THE ROLE OF HOSPITAL SERVICE QUALITY IN THE NATIONAL HEALTH INSURANCE / JAMINAN KESEHATAN NASIONAL (JKN) ERA AND THE COVID-19 PANDEMIC |
Abstract
PDF
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Aqlya Zuhra Ilma, Catur Sugiarto |
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Vol 14, No 4 (2016) |
Pengaruh Kualitas Kepuasan dan Pelayanan terhadap Loyalitas Pengguna Kawasan Industri |
Abstract
PDF
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Hendra Lesmana |
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