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Online ISSN : 2302-6332
Print ISSN : 1693-5241
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1 - 30 of 35 items 1 2 > >> 

HOW BRAND TRUST MAKES PRICE AND SERVICE QUALITY SATISFY CUSTOMER INFORMATION TECHNOLOGY

DOI : 10.21776/ub.jam.2023.021.03.08
Umbas Krisnanto , Fiksa Atlita Natanugraha
659 - 670
Abstract : 650
PDF : 17
DOI : 10.21776/ub.jam.2023.021.03.08

ASSESSING THE EFFECT OF ONLINE LEARNING SERVICE QUALITY ON CUSTOMER RETENTION THROUGH CUSTOMER SATISFACTION AS MEDIATION VARIABLE IN THE CULINARY STUDY PROGRAM BACHELOR DEGREE DURING THE COVID-19 PANDEMIC

DOI : 10.21776/ub.jam.2023.021.02.20
Fabiola Leoparjo , Eric Harianto , Riduan Mas’ud , Gunawan Bata Ilyas , Yulia Nur Hasanah
534 - 552
Abstract : 819
PDF : 69
DOI : 10.21776/ub.jam.2023.021.02.20

ROLE OF PERCEIVED VALUE ON CUSTOMER LOYALTY THROUGH OPTIMIZATION OF SERVICE QUALITY AND INNOVATION

DOI : 10.21776/ub.jam.2023.021.02.03
Husin Husin , Adya Hermawati , Yuli Purbaningsih , Susriyanti Susriyanti , Sylvia Fettry , Shujahat Ali
308 - 318
Abstract : 1227
PDF : 46
DOI : 10.21776/ub.jam.2023.021.02.03

ISLAMIC SCHOOL IMAGE AND SERVICE QUALITY ON ISLAMIC ELEMENTARY SCHOOLS: THE ROLE OF WORD OF MOUTH AS MEDIATION

DOI : 10.21776/ub.jam.2023.021.03.13
Hamzah Hamzah , Miftah Syarif , Astri Ayu Purwati , Sudarno Sudarno
737 - 747
Abstract : 363
PDF : 14
DOI : 10.21776/ub.jam.2023.021.03.13

CUSTOMER SATISFACTION AS A MEDIATOR OF PRICE AND SERVICE QUALITY IN SPA'S CUSTOMERS BRAND SWITCHING BEHAVIOR

DOI : 10.21776/ub.jam.2023.021.03.19
Laila Zulhijja , Surachman Surachman , Sunaryo Sunaryo
830 - 841
Abstract : 585
PDF : 21
DOI : 10.21776/ub.jam.2023.021.03.19

ANALYSIS OF THE INFLUENCE OF EXCELLENT SERVICE TRAINING ON INPATIENT SATISFACTION IN RSIA PURI BUNDA MALANG

DOI : 10.21776/ub.jam.2017.015.02.18
Kurnia Widyaningrum , Ahsan Ahsan
pp. 339 - 345
Abstract : 1293
PDF : 0
DOI : 10.21776/ub.jam.2017.015.02.18

EFFECT OF PATIENT-CENTERED CARE ON SERVICE QUALITY AND SATISFACTION LEVEL OF BPJS INPATIENTS IN BAPTIST HOSPITAL BATU

DOI : 10.21776/ub.jam.2018.016.01.11
Estri Aditya Pradani , Fatchur Rohman , Siswanto Siswanto
pp. 89 – 100
Abstract : 2231
PDF : 0
DOI : 10.21776/ub.jam.2018.016.01.11

Validating Dimensions of Mobile Service Quality e-Commerce Consumer to Consumer (C2C) in Indonesia from Seller's Perspective

DOI : 10.21776/ub.jam.2024.022.01.01
Bayu Ilham Pradana , Kardina Yudha Parwati , Faril Ardian , Nancy Runnan Li
1-15
Abstract : 915
PDF : 33
DOI : 10.21776/ub.jam.2024.022.01.01

THE STRATEGY OF IMPROVING AGRITOURISM SERVICE AT SETIYA AJI FLOWER FARM BY USING IPA-KANO APPROACH

DOI : 10.21776/ub.jam.2019.017.02.04
Indah Arum Ganestyani , Jamhari Jamhari , Masyhuri Masyhuri
217 – 226
Abstract : 767
PDF : 2
DOI : 10.21776/ub.jam.2019.017.02.04

DETERMINANTS OF THE INTERNET GENERATION CUSTOMER LOYALTY IN INDONESIA TELECOMMUNICATION MOBILE SERVICES: DOES OF CUSTOMER SATISFACTION PLAY A MEDIATION ROLE?

DOI : 10.21776/ub.jam.2022.020.04.07
Syahmardi Yacob , Johannes Johannes , Edward Edward
833-847
Abstract : 552
PDF : 15
DOI : 10.21776/ub.jam.2022.020.04.07

BUILDING CONSUMER SATISFACTION TO IMPROVE CONSUMER TRUST THROUGH SERVICE QUALITY AND CONSUMER EXPERIENCE IN JNE PEKANBARU

DOI : 10.21776/ub.jam.2020.018.03.10
Achmad Tavip Junaedi , Evelyn Wijaya , Megawati Manullang
504 - 510
Abstract : 1669
PDF : 16
DOI : 10.21776/ub.jam.2020.018.03.10

THE INFLUENCE OF LEADERSHIP STYLE ON SERVICE QUALITY IN HIGHER EDUCATION: A STUDY AT A SOCIAL SCIENCE FACULTY

DOI : 10.21776/ub.jam.2019.017.03.06
Andy Fefta Wijaya , Catrine Ana Prastyari , Armanu Armanu
426 - 433
Abstract : 1158
PDF : 6
DOI : 10.21776/ub.jam.2019.017.03.06

EXPLAINING THE ROLE OF SERVICE QUALITY AND CUSTOMER VALUE ON CUSTOMER SATISFACTION

DOI : 10.21776/ub.jam.2023.021.1.09
Tri Cahyono , Christian Herdinata , Eric Harianto , Tikristini Olasode
128-142
Abstract : 725
PDF : 58
DOI : 10.21776/ub.jam.2023.021.1.09

CUSTOMER PARTICIPATION AND QUALITY OF SERVICE IN IMPROVING LOYALTY VISITORS IN TOURISM PARK

DOI : 10.21776/ub.jam.2017.015.03.10
SAHNAZ UBUD
pp. 454 – 462
Abstract : 1267
PDF : 1
DOI : 10.21776/ub.jam.2017.015.03.10

MEDIATING ROLE OF BRAND, COMMITMENT AND RISK ON THE RELATIONSHIP OF MOBILE BANKING SERVICE QUALITY AND MARKETING PERFORMANCE IN INDONESIA

DOI : 10.21776/ub.jam.2021.019.04.05
Yudi Sutarso , Bachtiar Eka Kaca Sungkana , Dendi Vio Anggriatama , Windi Mega Lavenia
751 – 765
Abstract : 646
PDF : 3
DOI : 10.21776/ub.jam.2021.019.04.05

VALUATION OF SERVICE QUALITY AND INNOVATION OF BOGOR CITY PUBLIC SERVICE MALL

DOI : 10.21776/ub.jam.2021.019.01.05
Angga Alan Surawijaya , Pudji Muljono , Mukhamad Najib
44 – 54
Abstract : 429
PDF : 4
DOI : 10.21776/ub.jam.2021.019.01.05

THE ROLE OF SERVICE QUALITY AGILITY, COMPETENCE, AND ORGANIZATIONAL COMMITMENT IN IMPROVING EMPLOYEE PERFORMANCE

DOI : 10.21776/ub.jam.2023.021.1.17
Tomy Fitrio , Yudha Remofa , Hardi Hardi , Yusof Ismail
228-241
Abstract : 1069
PDF : 16
DOI : 10.21776/ub.jam.2023.021.1.17

THE EFFECT OF SERVICE QUALITY ON CUSTOMER RETENTION THROUGH COMMITMENT AND SATISFACTION AS MEDIATION VARIABLES IN JAVA EATING HOUSES

DOI : 10.21776/ub.jam.2018.016.04.05
Sulva Widya Sari , Sunaryo Sunaryo , Mugiono Mugiono
pp. 593 – 604
Abstract : 7278
PDF : 41
DOI : 10.21776/ub.jam.2018.016.04.05

THE ROLE OF HOSPITAL SERVICE QUALITY IN THE NATIONAL HEALTH INSURANCE / JAMINAN KESEHATAN NASIONAL (JKN) ERA AND THE COVID-19 PANDEMIC

DOI : 10.21776/ub.jam.2023.021.1.07
Aqlya Zuhra Ilma , Catur Sugiarto
82-111
Abstract : 631
PDF : 19
DOI : 10.21776/ub.jam.2023.021.1.07

CUSTOMER LOYALTY, THROUGH CUSTOMER SATISFACTION IN CUSTOMERS PT. XYZ

DOI : 10.21776/ub.jam.2020.018.01.19
Liliana Dewi
189 - 200
Abstract : 5329
PDF : 32
DOI : 10.21776/ub.jam.2020.018.01.19

THE EFFECT OF THE QUALITY OF PHARMACEUTICAL SERVICE ON OUTPATIENT SATISFACTION OF AMELIA HOSPITAL

DOI : 10.21776/ub.jam.2018.016.01.14
Sahat Manampin Siahaan , Lukman Hakim , Tita Hariyanti
pp. 115 – 124
Abstract : 1390
PDF : 1
DOI : 10.21776/ub.jam.2018.016.01.14

EFFECT OF THE SERVICE QUALITY ON TUTORING CUSTOMER’S WORD OF MOUTH AND SATISFACTION IN MALANG CITY

DOI : 10.21776/ub.jam.2019.017.03.17
Teresia Purnomo Salim , Mintarti Rahayu , Sudjatno Sudjatno
522 - 529
Abstract : 612
PDF : 2
DOI : 10.21776/ub.jam.2019.017.03.17

THE EFFECT OF SERVICE QUALITY ON OUTPATIENT SATISFACTION OF DR. SOEGIRI GENERAL HOSPITAL LAMONGAN

DOI : 10.21776/ub.jam2017.015.04.11
Maya Dewi Hanggraningrum , Tita Hariyanti , Achmad Rudijanto
pp. 643 – 650
Abstract : 10770
PDF : 9
DOI : 10.21776/ub.jam2017.015.04.11

Pengaruh Kualitas Pelayanan dan Biaya terhadap Kepuasan dan Loyalitas Pasien RSUD Kota Bogor

DOI : 10.18202/jam23026332.14.3.04
Adityawarman Adil , Muhammad Syamsun , Mukhamad Najib
pp. 432-441
Abstract : 4789
PDF : 24
DOI : 10.18202/jam23026332.14.3.04

THE EFFECT OF OUTPATIENT PHARMACEUTICAL SERVICE QUALITY ON PATIENT LOYALTY THROUGH PATIENT SATISFACTION OF KARSA HUSADA GENERAL HOSPITAL BATU

DOI : 10.21776/ub.jam2017.015.04.08
Septa Dwi Insani , Lukman Hakim , Kurnia Widyaningrum
pp. 616 – 623
Abstract : 885
PDF : 6
DOI : 10.21776/ub.jam2017.015.04.08

Pengaruh Kualitas Kepuasan dan Pelayanan terhadap Loyalitas Pengguna Kawasan Industri

DOI : 10.18202/jam23026332.14.4.19
Hendra Lesmana
pp. 788-801
Abstract : 4414
PDF : 22
DOI : 10.18202/jam23026332.14.4.19

Pengaruh Kualitas Layanan, Orientasi Layanan, dan Strategi Harga terhadap Kepuasan dan Loyalitas Pelanggan (Studi Terhadap Pelanggan Jasa Transportasi Kereta Api Eksekutif)

Nova Retnowati
134-150
Abstract : 2152
PDF : 7

Pengaruh Kualitas Layanan terhadap Citra Perusahaan, Kepuasan, Komitmen dan Loyalitas Nasabah (Studi pada Nasabah Tabungan BritAma Bank Rakyat Indonesia (BRI) di Provinsi Sulawesi Tenggara)

Nasrul Nasrul , Taher Albabsji , Umar Nimran , Srikandi Kumadji
1161-1169
Abstract : 127
PDF : 1

Decoding University Choices: Assessing the Impact of Customer Relationship Management on Decision-Making

DOI : 10.21776/ub.jam.2024.022.04.12
Marwan Effendi , Andi Primafira Bumandava Eka , Desman Serius Nazara , Cucu Hodijah , Tonny Yuwanda
1098-1112
Abstract : 267
PDF : 43
DOI : 10.21776/ub.jam.2024.022.04.12

Pengaruh Consumer Education Dan Service Quality Terhadap Kepuasan Dan Loyalitas Pasien Rawat Inap (Studi Pada Rumah Sakit Umum Swasta di Kota Medan)

Arlina Nurbaity Lubis
355-369
Abstract : 645
PDF : 2
1 - 30 of 35 items 1 2 > >> 

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Jurnal Aplikasi Manajemen

published by Universitas Brawijaya in coorporation with Indonesian Management Scientist Assosiation (AIMI) (English)/(Indonesia)

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