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Vol 15, No 2 (2017) ANALYSIS OF THE INFLUENCE OF EXCELLENT SERVICE TRAINING ON INPATIENT SATISFACTION IN RSIA PURI BUNDA MALANG Abstract  PDF
Kurnia Widyaningrum, Ahsan Ahsan
 
Vol 16, No 1 (2018) EFFECT OF PATIENT-CENTERED CARE ON SERVICE QUALITY AND SATISFACTION LEVEL OF BPJS INPATIENTS IN BAPTIST HOSPITAL BATU Abstract  PDF
Estri Aditya Pradani, Fatchur Rohman, Siswanto Siswanto
 
Vol 17, No 2 (2019) THE STRATEGY OF IMPROVING AGRITOURISM SERVICE AT SETIYA AJI FLOWER FARM BY USING IPA-KANO APPROACH Abstract  PDF
Indah Arum Ganestyani, Jamhari Jamhari, Masyhuri Masyhuri
 
Vol 15, No 3 (2017) CUSTOMER PARTICIPATION AND QUALITY OF SERVICE IN IMPROVING LOYALTY VISITORS IN TOURISM PARK Abstract  PDF
SAHNAZ UBUD
 
Vol 17, No 3 (2019) THE INFLUENCE OF LEADERSHIP STYLE ON SERVICE QUALITY IN HIGHER EDUCATION: A STUDY AT A SOCIAL SCIENCE FACULTY Abstract  PDF
Andy Fefta Wijaya, Catrine Ana Prastyari, Armanu Armanu
 
Vol 18, No 3 (2020) BUILDING CONSUMER SATISFACTION TO IMPROVE CONSUMER TRUST THROUGH SERVICE QUALITY AND CONSUMER EXPERIENCE IN JNE PEKANBARU Abstract  PDF
Achmad Tavip Junaedi, Evelyn Wijaya, Megawati Manullang
 
Vol 18, No 1 (2020) CUSTOMER LOYALTY, THROUGH CUSTOMER SATISFACTION IN CUSTOMERS PT. XYZ Abstract  PDF
Liliana Dewi
 
Vol 19, No 4 (2021) MEDIATING ROLE OF BRAND, COMMITMENT AND RISK ON THE RELATIONSHIP OF MOBILE BANKING SERVICE QUALITY AND MARKETING PERFORMANCE IN INDONESIA Abstract  PDF
Yudi Sutarso, Bachtiar Eka Kaca Sungkana, Dendi Vio Anggriatama, Windi Mega Lavenia
 
Vol 19, No 1 (2021) VALUATION OF SERVICE QUALITY AND INNOVATION OF BOGOR CITY PUBLIC SERVICE MALL Abstract  PDF
Angga Alan Surawijaya, Pudji Muljono, Mukhamad Najib
 
Vol 16, No 4 (2018) THE EFFECT OF SERVICE QUALITY ON CUSTOMER RETENTION THROUGH COMMITMENT AND SATISFACTION AS MEDIATION VARIABLES IN JAVA EATING HOUSES Abstract  PDF
Sulva Widya Sari, Sunaryo Sunaryo, Mugiono Mugiono
 
Vol 16, No 1 (2018) THE EFFECT OF THE QUALITY OF PHARMACEUTICAL SERVICE ON OUTPATIENT SATISFACTION OF AMELIA HOSPITAL Abstract  PDF
Sahat Manampin Siahaan, Lukman Hakim, Tita Hariyanti
 
Vol 15, No 4 (2017) THE EFFECT OF SERVICE QUALITY ON OUTPATIENT SATISFACTION OF DR. SOEGIRI GENERAL HOSPITAL LAMONGAN Abstract  PDF
Maya Dewi Hanggraningrum, Tita Hariyanti, Achmad Rudijanto
 
Vol 15, No 4 (2017) THE EFFECT OF OUTPATIENT PHARMACEUTICAL SERVICE QUALITY ON PATIENT LOYALTY THROUGH PATIENT SATISFACTION OF KARSA HUSADA GENERAL HOSPITAL BATU Abstract  PDF
Septa Dwi Insani, Lukman Hakim, Kurnia Widyaningrum
 
Vol 17, No 3 (2019) EFFECT OF THE SERVICE QUALITY ON TUTORING CUSTOMER’S WORD OF MOUTH AND SATISFACTION IN MALANG CITY Abstract  PDF
Teresia Purnomo Salim, Mintarti Rahayu, Sudjatno Sudjatno
 
Vol 14, No 4 (2016) Pengaruh Kualitas Kepuasan dan Pelayanan terhadap Loyalitas Pengguna Kawasan Industri Abstract  PDF
Hendra Lesmana
 
Vol 14, No 3 (2016) Pengaruh Kualitas Pelayanan dan Biaya terhadap Kepuasan dan Loyalitas Pasien RSUD Kota Bogor Abstract  PDF
Adityawarman Adil, Muhammad Syamsun, Mukhamad Najib
 
Vol 9, No 4 (2011) Pengaruh Kualitas Layanan terhadap Citra Perusahaan, Kepuasan, Komitmen dan Loyalitas Nasabah (Studi pada Nasabah Tabungan BritAma Bank Rakyat Indonesia (BRI) di Provinsi Sulawesi Tenggara) Abstract  PDF
Nasrul Nasrul, Taher Albabsji, Umar Nimran, Srikandi Kumadji
 
Vol 8, No 1 (2010) Peogaruh Kualitas Layanan, Citra, Nilai dan Kepuasan terhadap Loyalitas Pasien (Studi pada Industri Rumah Sakit di Kota Makassar) Abstract  PDF
Sabri Hasan
 
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