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Vol 21, No 2 (2023) ASSESSING THE EFFECT OF ONLINE LEARNING SERVICE QUALITY ON CUSTOMER RETENTION THROUGH CUSTOMER SATISFACTION AS MEDIATION VARIABLE IN THE CULINARY STUDY PROGRAM BACHELOR DEGREE DURING THE COVID-19 PANDEMIC Abstract  PDF
Fabiola Leoparjo, Eric Harianto, Riduan Mas’ud, Gunawan Bata Ilyas, Yulia Nur Hasanah
 
Vol 21, No 2 (2023) ROLE OF PERCEIVED VALUE ON CUSTOMER LOYALTY THROUGH OPTIMIZATION OF SERVICE QUALITY AND INNOVATION Abstract  PDF
Husin Husin, Adya Hermawati, Yuli Purbaningsih, Susriyanti Susriyanti, Sylvia Fettry, Shujahat Ali
 
Vol 21, No 3 (2023) HOW BRAND TRUST MAKES PRICE AND SERVICE QUALITY SATISFY CUSTOMER INFORMATION TECHNOLOGY Abstract  PDF
Umbas Krisnanto, Fiksa Atlita Natanugraha
 
Vol 15, No 2 (2017) ANALYSIS OF THE INFLUENCE OF EXCELLENT SERVICE TRAINING ON INPATIENT SATISFACTION IN RSIA PURI BUNDA MALANG Abstract  PDF
Kurnia Widyaningrum, Ahsan Ahsan
 
Vol 16, No 1 (2018) EFFECT OF PATIENT-CENTERED CARE ON SERVICE QUALITY AND SATISFACTION LEVEL OF BPJS INPATIENTS IN BAPTIST HOSPITAL BATU Abstract  PDF
Estri Aditya Pradani, Fatchur Rohman, Siswanto Siswanto
 
Vol 21, No 3 (2023) ISLAMIC SCHOOL IMAGE AND SERVICE QUALITY ON ISLAMIC ELEMENTARY SCHOOLS: THE ROLE OF WORD OF MOUTH AS MEDIATION Abstract  PDF
Hamzah Hamzah, Miftah Syarif, Astri Ayu Purwati, Sudarno Sudarno
 
Vol 17, No 2 (2019) THE STRATEGY OF IMPROVING AGRITOURISM SERVICE AT SETIYA AJI FLOWER FARM BY USING IPA-KANO APPROACH Abstract  PDF
Indah Arum Ganestyani, Jamhari Jamhari, Masyhuri Masyhuri
 
Vol 21, No 3 (2023) CUSTOMER SATISFACTION AS A MEDIATOR OF PRICE AND SERVICE QUALITY IN SPA'S CUSTOMERS BRAND SWITCHING BEHAVIOR Abstract  PDF
Laila Zulhijja, Surachman Surachman, Sunaryo Sunaryo
 
Vol 20, No 4 (2022) DETERMINANTS OF THE INTERNET GENERATION CUSTOMER LOYALTY IN INDONESIA TELECOMMUNICATION MOBILE SERVICES: DOES OF CUSTOMER SATISFACTION PLAY A MEDIATION ROLE? Abstract  PDF
Syahmardi Yacob, Johannes Johannes, Edward Edward
 
Vol 17, No 3 (2019) THE INFLUENCE OF LEADERSHIP STYLE ON SERVICE QUALITY IN HIGHER EDUCATION: A STUDY AT A SOCIAL SCIENCE FACULTY Abstract  PDF
Andy Fefta Wijaya, Catrine Ana Prastyari, Armanu Armanu
 
Vol 18, No 3 (2020) BUILDING CONSUMER SATISFACTION TO IMPROVE CONSUMER TRUST THROUGH SERVICE QUALITY AND CONSUMER EXPERIENCE IN JNE PEKANBARU Abstract  PDF
Achmad Tavip Junaedi, Evelyn Wijaya, Megawati Manullang
 
Vol 21, No 1 (2023) EXPLAINING THE ROLE OF SERVICE QUALITY AND CUSTOMER VALUE ON CUSTOMER SATISFACTION Abstract  PDF
Tri Cahyono, Christian Herdinata, Eric Harianto, Tikristini Olasode
 
Vol 15, No 3 (2017) CUSTOMER PARTICIPATION AND QUALITY OF SERVICE IN IMPROVING LOYALTY VISITORS IN TOURISM PARK Abstract  PDF
SAHNAZ UBUD
 
Vol 19, No 4 (2021) MEDIATING ROLE OF BRAND, COMMITMENT AND RISK ON THE RELATIONSHIP OF MOBILE BANKING SERVICE QUALITY AND MARKETING PERFORMANCE IN INDONESIA Abstract  PDF
Yudi Sutarso, Bachtiar Eka Kaca Sungkana, Dendi Vio Anggriatama, Windi Mega Lavenia
 
Vol 19, No 1 (2021) VALUATION OF SERVICE QUALITY AND INNOVATION OF BOGOR CITY PUBLIC SERVICE MALL Abstract  PDF
Angga Alan Surawijaya, Pudji Muljono, Mukhamad Najib
 
Vol 16, No 4 (2018) THE EFFECT OF SERVICE QUALITY ON CUSTOMER RETENTION THROUGH COMMITMENT AND SATISFACTION AS MEDIATION VARIABLES IN JAVA EATING HOUSES Abstract  PDF
Sulva Widya Sari, Sunaryo Sunaryo, Mugiono Mugiono
 
Vol 21, No 1 (2023) THE ROLE OF SERVICE QUALITY AGILITY, COMPETENCE, AND ORGANIZATIONAL COMMITMENT IN IMPROVING EMPLOYEE PERFORMANCE Abstract  PDF
Tomy Fitrio, Yudha Remofa, Hardi Hardi, Yusof Ismail
 
Vol 18, No 1 (2020) CUSTOMER LOYALTY, THROUGH CUSTOMER SATISFACTION IN CUSTOMERS PT. XYZ Abstract  PDF
Liliana Dewi
 
Vol 21, No 1 (2023) THE ROLE OF HOSPITAL SERVICE QUALITY IN THE NATIONAL HEALTH INSURANCE / JAMINAN KESEHATAN NASIONAL (JKN) ERA AND THE COVID-19 PANDEMIC Abstract  PDF
Aqlya Zuhra Ilma, Catur Sugiarto
 
Vol 14, No 4 (2016) Pengaruh Kualitas Kepuasan dan Pelayanan terhadap Loyalitas Pengguna Kawasan Industri Abstract  PDF
Hendra Lesmana
 
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