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Vol 21, No 2 (2023) ASSESSING THE EFFECT OF ONLINE LEARNING SERVICE QUALITY ON CUSTOMER RETENTION THROUGH CUSTOMER SATISFACTION AS MEDIATION VARIABLE IN THE CULINARY STUDY PROGRAM BACHELOR DEGREE DURING THE COVID-19 PANDEMIC Abstract  PDF
Fabiola Leoparjo, Eric Harianto, Riduan Mas’ud, Gunawan Bata Ilyas, Yulia Nur Hasanah
 
Vol 21, No 2 (2023) IMPROVING EMPLOYEE PERFORMANCE THROUGH THE USE OF SOCIAL MEDIA AT THE WORKPLACE: MEDIATED BY EMPLOYEE ENGAGEMENT AND JOB SATISFACTION Abstract  PDF
Cindy Letitia Lysandra, Noermijati Noermijati, Desi Tri Kurniawati
 
Vol 22, No 1 (2024) The Influence of Transaction-Based Satisfaction and Experience-Based Satisfaction toward Repurchase Intention with Brand Image as Mediation Variable for Virtual Hotel Operator Abstract  PDF
Kalimasada Kalimasada, Ainur Rofiq, Mugiono Mugiono
 
Vol 21, No 3 (2023) HOW BRAND TRUST MAKES PRICE AND SERVICE QUALITY SATISFY CUSTOMER INFORMATION TECHNOLOGY Abstract  PDF
Umbas Krisnanto, Fiksa Atlita Natanugraha
 
Vol 21, No 3 (2023) THE DIGITAL MARKETING TO INFLUENCE CUSTOMER SATISFACTION MEDIATED BY PURCHASE DECISION Abstract  PDF
Syamsul Bachri, Setiawan Mandala Putra, Erwan Sastrawan Farid, Darman Darman, Arung Gihna Mayapada
 
Vol 18, No 4 (2020) DOES INTERNAL MARKETING CONTRIBUTE TO CUSTOMER SATISFACTION? Abstract  PDF
Andi Juanna, Agus Hakri Bokingo
 
Vol 15, No 2 (2017) ANALYSIS OF THE INFLUENCE OF EXCELLENT SERVICE TRAINING ON INPATIENT SATISFACTION IN RSIA PURI BUNDA MALANG Abstract  PDF
Kurnia Widyaningrum, Ahsan Ahsan
 
Vol 21, No 3 (2023) CUSTOMER SATISFACTION AS A MEDIATOR OF PRICE AND SERVICE QUALITY IN SPA'S CUSTOMERS BRAND SWITCHING BEHAVIOR Abstract  PDF
Laila Zulhijja, Surachman Surachman, Sunaryo Sunaryo
 
Vol 16, No 3 (2018) THE EFFECT OF BRAND IMAGE AND PRODUCT ATTRIBUTES ON CUSTOMER SATISFACTION AND CUSTOMER LOYALTY Abstract  PDF
Erik Wahyu Indarto, Imam Suroso, Sudaryanto Sudaryanto, Nurul Qomariah
 
Vol 22, No 2 (2024) Millennials and Z’s Intention to Leave: Leadership, Work Environment, Workload, Flexible Work, Job Satisfaction Abstract  PDF
Ni Made Marlynia Sukma Pertiwi, Gine Das Prena
 
Vol 21, No 2 (2023) TRUST, SATISFACTION, AND LOYALTY OF ISLAMIC BANK CUSTOMERS: ROLE OF RELIGIOSITY Abstract  PDF
Evelyn Wijaya, Achmad Tavip Junaedi, Luciana Fransisca, Stefani Chandra, Suyono Suyono
 
Vol 20, No 3 (2022) THE ROLE OF LEADERSHIP AND WORK MOTIVATION IN IMPROVING EMPLOYEE PERFORMANCE: WITH JOB SATISFACTION INTERVENING VARIABLES Abstract  PDF
Nurul Qomariah, Lusiyati Lusiyati, Ni Nyoman Putu Martini, Nursaid Nursaid
 
Vol 21, No 1 (2023) JOB SATISFACTION AND EMPLOYEE PERFORMANCE FACTORS IN PALM OIL PLANTATIONS Abstract  PDF
Prasis Damai, Rofiaty Rofiaty, Sudjatno Sudjatno
 
Vol 19, No 2 (2021) THE ROLE OF EMPLOYEE ENGAGEMENT ON JOB SATISFACTION AND ITS EFFECT ON ORGANIZATIONAL PERFORMANCE Abstract  PDF
Unggul Sentanu Noercahyo, Mohammad Syamsul Maarif, I Made Sumertajaya
 
Vol 20, No 3 (2022) PERCEIVED EXTERNAL PRESTIGE ON DEVIANT WORKPLACE BEHAVIOR WITH MEDIATION OF JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT Abstract  PDF
Ita Wahyu Pratiwi, Armanu Armanu, Mintarti Rahayu
 
Vol 18, No 4 (2020) IMPROVED PERFORMANCE OF AGRICULTURAL EXTENSION AGENTS WITH INFRASTRUCTURAL FACILITIES AND TRAINING THROUGH JOB SATISFACTION Abstract  PDF
Tri Mumakinah, Margono Setiawan, Dodi Wirawan Irawanto
 
Vol 19, No 3 (2021) THE EFFECT OF WORK FROM HOME ON EMPLOYEE PRODUCTIVITY IN BANKING INDUSTRY Abstract  PDF
Sekar Wulan Prasetyaningtyas, Clivensen Heryanto, Nadia Fasha Nurfauzi, Sugiharto Bangsawan Tanjung
 
Vol 22, No 1 (2024) Can Employee Turnover Intention Be Minimized through Job Satisfaction, Organizational Citizenship Behavior and Organizational Commitment? Abstract  PDF
Noermijati Noermijati, Ema Zahra Firdaus, Sulastri Sulastri, Daniyatul Farhiya
 
Vol 15, No 2 (2017) IMPROVING WORK ENGAGEMENT OF GAS STATION OPERATOR WITH THE ROLE OF JOB RESOURCE, JOB DEMAND, AND JOB SATISFACTION Abstract  PDF
Bianca Syailendra, Budi W. Soetjipto
 
Vol 20, No 3 (2022) MEDIATION ROLE OF WORK-LIFE BALANCE ON THE EFFECT OF JOB DEMAND AND WORKPLACE RESOURCES ON NURSE JOB SATISFACTION DURING THE COVID-19 PANDEMIC Abstract  PDF
Quthrin Nada Machzum Baisa, B. Medina Nilasari
 
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