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Vol 21, No 2 (2023) ASSESSING THE EFFECT OF ONLINE LEARNING SERVICE QUALITY ON CUSTOMER RETENTION THROUGH CUSTOMER SATISFACTION AS MEDIATION VARIABLE IN THE CULINARY STUDY PROGRAM BACHELOR DEGREE DURING THE COVID-19 PANDEMIC Abstract  PDF
Fabiola Leoparjo, Eric Harianto, Riduan Mas’ud, Gunawan Bata Ilyas, Yulia Nur Hasanah
 
Vol 21, No 2 (2023) IMPROVING EMPLOYEE PERFORMANCE THROUGH THE USE OF SOCIAL MEDIA AT THE WORKPLACE: MEDIATED BY EMPLOYEE ENGAGEMENT AND JOB SATISFACTION Abstract  PDF
Cindy Letitia Lysandra, Noermijati Noermijati, Desi Tri Kurniawati
 
Vol 21, No 3 (2023) HOW BRAND TRUST MAKES PRICE AND SERVICE QUALITY SATISFY CUSTOMER INFORMATION TECHNOLOGY Abstract  PDF
Umbas Krisnanto, Fiksa Atlita Natanugraha
 
Vol 21, No 3 (2023) THE DIGITAL MARKETING TO INFLUENCE CUSTOMER SATISFACTION MEDIATED BY PURCHASE DECISION Abstract  PDF
Syamsul Bachri, Setiawan Mandala Putra, Erwan Sastrawan Farid, Darman Darman, Arung Gihna Mayapada
 
Vol 18, No 4 (2020) DOES INTERNAL MARKETING CONTRIBUTE TO CUSTOMER SATISFACTION? Abstract  PDF
Andi Juanna, Agus Hakri Bokingo
 
Vol 21, No 3 (2023) CUSTOMER SATISFACTION AS A MEDIATOR OF PRICE AND SERVICE QUALITY IN SPA'S CUSTOMERS BRAND SWITCHING BEHAVIOR Abstract  PDF
Laila Zulhijja, Surachman Surachman, Sunaryo Sunaryo
 
Vol 16, No 3 (2018) THE EFFECT OF BRAND IMAGE AND PRODUCT ATTRIBUTES ON CUSTOMER SATISFACTION AND CUSTOMER LOYALTY Abstract  PDF
Erik Wahyu Indarto, Imam Suroso, Sudaryanto Sudaryanto, Nurul Qomariah
 
Vol 15, No 2 (2017) ANALYSIS OF THE INFLUENCE OF EXCELLENT SERVICE TRAINING ON INPATIENT SATISFACTION IN RSIA PURI BUNDA MALANG Abstract  PDF
Kurnia Widyaningrum, Ahsan Ahsan
 
Vol 19, No 2 (2021) THE ROLE OF EMPLOYEE ENGAGEMENT ON JOB SATISFACTION AND ITS EFFECT ON ORGANIZATIONAL PERFORMANCE Abstract  PDF
Unggul Sentanu Noercahyo, Mohammad Syamsul Maarif, I Made Sumertajaya
 
Vol 21, No 2 (2023) TRUST, SATISFACTION, AND LOYALTY OF ISLAMIC BANK CUSTOMERS: ROLE OF RELIGIOSITY Abstract  PDF
Evelyn Wijaya, Achmad Tavip Junaedi, Luciana Fransisca, Stefani Chandra, Suyono Suyono
 
Vol 20, No 3 (2022) THE ROLE OF LEADERSHIP AND WORK MOTIVATION IN IMPROVING EMPLOYEE PERFORMANCE: WITH JOB SATISFACTION INTERVENING VARIABLES Abstract  PDF
Nurul Qomariah, Lusiyati Lusiyati, Ni Nyoman Putu Martini, Nursaid Nursaid
 
Vol 22, No 1 (2024) The Influence of Transaction-Based Satisfaction and Experience-Based Satisfaction toward Repurchase Intention with Brand Image as Mediation Variable for Virtual Hotel Operator Abstract  PDF
Kalimasada Kalimasada, Ainur Rofiq, Mugiono Mugiono
 
Vol 21, No 1 (2023) JOB SATISFACTION AND EMPLOYEE PERFORMANCE FACTORS IN PALM OIL PLANTATIONS Abstract  PDF
Prasis Damai, Rofiaty Rofiaty, Sudjatno Sudjatno
 
Vol 18, No 3 (2020) CONSUMER SATISFACTION BEHAVIOR WHOM PURCHASE CHINESE SMARTPHONE IN SOLORAYA Abstract  PDF
Febrianur Ibnu Fitroh Sukono Putra, Risanda Alirastra Budiantoro, Bilkis Aulia Luxfiati, Mega Wahyu Widawati
 
Vol 19, No 2 (2021) ANALYSIS OF THE EFFECT OF MARKETING MIX ON CONSUMER TRUST AND SATISFACTION ON ONLINE PURCHASING OF ORGANIC FOOD DURING THE OUTBREAK OF THE COVID-19 Abstract  PDF
Syahrizal Maulana, Mukhamad Najib, Ma’mun Sarma
 
Vol 16, No 3 (2018) JOB SATISFACTION AS A MEDIATION VARIABLE IN THE RELATIONSHIP BETWEEN WORK SAFETY AND HEALTH (K3) AND WORK ENVIRONMENT TO EMPLOYEE PERFORMANCE Abstract  PDF
Nadira Laraswati Gamal, Stefanus Yufra M. Taneo, Lidia Halim
 
Vol 20, No 4 (2022) DETERMINANTS OF THE INTERNET GENERATION CUSTOMER LOYALTY IN INDONESIA TELECOMMUNICATION MOBILE SERVICES: DOES OF CUSTOMER SATISFACTION PLAY A MEDIATION ROLE? Abstract  PDF
Syahmardi Yacob, Johannes Johannes, Edward Edward
 
Vol 16, No 3 (2018) ACTUAL PAY, POSITIVE AFFECT (PA), AND PAY SATISFACTION: TEST OF SIGNAL SENSITIVITY PERSPECTIVE Abstract  PDF
Muhammad Zaky, Hani Handoko, Zakiyulfikri Ali
 
Vol 20, No 3 (2022) ANALYZING THE ROLE OF ORGANIZATIONAL COMMITMENT AND JOB SATISFACTION IN MINIMIZING TURNOVER INTENTION Abstract  PDF
Adya Hermawati, Roby Sambung, Ramlawati Ramlawati, Iswati Iswati, Alfabetian Harjuno Condro Haditomo, Totok Hendarto
 
Vol 21, No 3 (2023) THE IMPACT OF CUSTOMER SATISFACTION, CUSTOMER EXPERIENCE, E-SERVICE QUALITY TO CUSTOMER TRUST IN PURCHASING DIGITAL PRODUCT AT THE MARKETPLACE Abstract  PDF
Erwin Halim, Lucyana Claudia, Marylise Hebrard
 
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