Quthrin Nada Machzum Baisa, B. Medina Nilasari


The COVID-19 pandemic has become a critical concern for the health nursing industry, especially in the city of Jakarta, due to the very high population density of the city of Jakarta. This pandemic has placed a huge burden on nursing professionals as the frontlines deal directly with such a huge disaster. How can Workplace Resources combat the challenges of increasing Job Demands and provide a healthy Work-Life Balance? So that nurses get Job Satisfaction during this pandemic. This study aims to analyze the mediating role of Work-Life Balance on the effect of Job Demand and Workplace Resources on Job Satisfaction. The data used in this study is cross-sectional, namely data collected on selected respondents at a certain time. The research sample consisted of 301 nurses from eight hospitals in Jakarta who received covid-19 patients. The data analysis used for hypothesis testing was the Structural Equation Model (SEM) analysis with the help of SmartPLS 2.0 software. The results showed an effect of Job Demand and Workplace Resources on Work-Life Balance. There was an effect of Work-Life Balance on Job Satisfaction, and the Work-Life Balance variable was proven to mediate the effect of Job Demand and Workplace Resources on Job Satisfaction. Hospitals Management needs to calculate the maximum number of patients that nurses can handle and give them autonomy so they can make changes to work methods. Also, encourage nurse supervisors to help deal with stress in the workplace by maintaining a work-life balance. Nurses support nurse supervisors to provide recognition for nurses who perform well to increase job satisfaction.


Job Demand; Workplace Resource; Work-Life Balance; Job Satisfaction

Full Text:



Aamir,A., Hamid, A. B. A., Haider, M., andAkhtar, C. S. 2016. Work-Life Balance, Job Satisfaction and Nurses Retention: Moderating Role of Work Volition. International Journal ofBusiness Excellence, 10(4), 488–501. 079257.

Bakker,A. B. and Demerouti, E. 2014. Job Demands-Resources Theory. Well-being, III, 1–28. https://

Bakker,A. B. and Demerouti, E. 2017. Job Demands-Resources Theory: Taking Stock and Looking Forward. Journal of Occupational Health Psychology, 22(3), 273–285.

BBC News Indoensia. 2020. Virus corona: Kasus Covid19 diprediksi capai lebih dari 8.000, seperti apa kapasitas kesehatan Indonesia?. https://www.

Boamah, S.A., Read, E. A., and Spence Laschinger, H. K. 2017. Factors Influencing New Graduate Nurse Burnout Development, Job Satisfaction and Patient Care Quality: A Time-Lagged Study. Journal of Advanced Nursing, 73(5), 1182–1195. https://

Casper, W. J., Vaziri, H., Wayne, J. H., DeHauw, S., and Greenhaus, J. 2017. The Jingle-Jangle of WorkNonwork Balance: A Comprehensive and MetaAnalytic Reviewof Its Meaning and Measurement. Journal of Applied Psychology, 103(2), 182–214.

Dousin, O., Collins, N., and Kler, B. K. 2019. Work-Life Balance, Employee Job Performance and Satisfaction among Doctors and Nursesin Malaysia. International Journal of Human Resource Studies, 9(4), 306.

Ferguson, M., Carlson, D., Zivnuska, S., and Whitten, D. 2012. Support at Work and Home: The Path to Satisfaction through Balance. Journal ofVocational Behavior, 80(2), 299–307. j.jvb.2012.01.001.

Gerich, J. and Weber, C. 2020. The Ambivalent Appraisal of Job Demands and the Moderating Role of Job Control and Social Support for Burnout and Job Satisfaction. SocialIndicators Research, 148(1), 251– 280.

Greenberg, N., Docherty, M., Gnanapragasam, S., and Wessely, S. 2020. Managing Mental Health Challenges Faced by Healthcare Workers during Covid-19 Pandemic. The BMJ, 368(March), 1–4.

Haar, J. and Brougham, D. 2020. Work Antecedents and Consequences of Work-Life Balance:ATwo Sample Study within NewZealand. International Journal of Human Resource Management, 0(0), 1–24. https://

Haar, J. M. 2013. Testing a New Measure of Work-Life Balance: A Study of Parent and Non-Parent Employeesfrom NewZealand. International Journal of Human Resource Management, 24(17), 3305–3324.

Hair, J. F. 2010. Multivariate Data Analysis. 7th Edition. Pearson Education Limited. Harlow. England.

Hellemans, C., Flandrin, P., and van de Leemput, C. 2019. ICT Use as Mediator Between Job Demands and Work-Life Balance Satisfaction. Lecture Notes in Computer Science (Including Subseries Lecture NotesinArtificial Intelligence and Lecture Notesin Bioinformatics), 11589LNCS (February2021), 326– 337.

Indrawan, R. and Yaniawati, R. P. 2017. Metodologi Penelitian Kuantitatif, Kualitatif dan Campuran untuk Manajemen, Pembangunan, dan Pendidikan (Revisi). Edisi Ketiga. PT. Refika Aditama.

Joo, B. K. and Lee, I. 2017. Workplace Happiness: Work Engagement, Career Satisfaction, and Subjective Well-Being. Evidence-Based HRM, 5(2), 206–221.

Lesener, T., Gusy, B., and Wolter, C. 2019. The Job Demands-Resources Model: A Meta-Analytic Review of Longitudinal Studies.Work and Stress, 33(1), 76– 103.

Lu, H., Zhao, Y., and While, A. 2019. Job Satisfaction among Hospital Nurses: A Literature Review. International Journal of Nursing Studies, 94, 21–31.

Nam, T. 2014. Technology Use and Work-Life Balance. AppliedResearch in QualityofLife, 9(4), 1017–1040.

Ngozi,C. D. 2015. Work-Life Balance and Employee Performance in Selected Commercial Banks in Lagos State. European Journal ofResearch and Reflection in Management Sciences, 3(4), 63–77.

Nielsen, K., Nielsen, M. B., Ogbonnaya, C., Känsälä, M., Saari, E., and Isaksson, K. 2017. Workplace Resources to Improve both Employee Well-Being and Performance: A Systematic Review and MetaAnalysis. Work and Stress, 31(2), 101–120. https://

Nordenmark, M., Vinberg, S., and Strandh, M. 2012. Job Control and Demands, Work-Life Balance and Wellbeing among Self-Employed Men and Women in Europe. men_and_women_in_Europe.

Priestnall,S. L.,Okumbe,N., Orengo, L., Okoth,R., Gupta, S., Gupta, N. N., Hidrobo, M.,Kumar, N.,Palermo,T., Peterman, A., Roy, S., Konig, M. F., Powell, M., Staedtke, V., Bai, R. Y., Thomas, D. L., Fischer, N., Huq, S., and Chatterjee, R. 2020. Health Workers Battles Emotional Stress while Fighting COVID19. The Economic Times, 9(May), 6 https:// inline/student_user_guide_for_spss.pdf%0Ahttp:/ / sites/dm- book/legacy/ProgDataMgmt_SPSS17. pdf%0Ahttps://www.nep.

Rashmi, K. and Kataria, A. 2021. The Mediating Role of Work-Life Balance on the Relationship between Job Resources and Job Satisfaction: Perspectives from Indian Nursing Professionals. International Journal ofOrganizationalAnalysis. 10.1108/IJOA-04-2021-2722.

Ratiu, L. and Dobre, A. M. 2020. Job Demands when Exhausted: The Relationship Between Exhaustion and the Perception of Job Demands Mediated by Self-Undermining. Psihologia Resurselor Umane, 18(1), 38–50.

Rattrie, T. B. L. andKittler, G. M. 2014. The JobDemandsResources Model and the International Work Context –ASystematic Review.Journal ofGlobal Mobility, 2(3), 260–279. 2014-0018.

Rifanti, U. M., Dewi, A. R., Nurlaili, and Hapsari, S. T. 2021. COVID-19 Mathematical Epidemic Model for Impact Analysis of Large Scale Social Restriction: The Case Study of Indonesia. IOP Conference Series: Materials Science and Engineering, 1115(1), 012066. 899x/1115/1/ 012066.

Russo, M., Shteigman, A., and Carmeli, A. 2016. Workplace and Family Support and Work-Life Balance: Implications for Individual Psychological Availability and Energy at Work.Journal of Positive Psychology, 11(2), 173–188. 17439760.2015.1025424.

Sampaio, F., Sequeira, C., andTeixeira, L. 2021. Impact of COVID-19 Outbreak on Nurses’ Mental Health: A Prospective Cohort Study. Environmental Research, 194, 110620. j.envres.2020.110620.

Sekaran, U. and Bougie, R. 2010. Research Method for Business: A Skill Building Approach Ed. 5. John Wileyand Sons, NewYork.

Shabir, S. andGani,A. 2020.Impact of Work-Life Balance on Organizational Commitment of Women HealthCare Workers: Structural Modeling Approach. InternationalJournal ofOrganizationalAnalysis, 28(4), 917–939. 1820.

Sugiyono. 2016. Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: PT Alfabet.

Voydanoff, P. 2004. The Effects of Work Demands and Resources on Work-to-Family Conflict and Facilitation.Journal Marriage Fam. 66, 398–412.



  • There are currently no refbacks.