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THE EFFECT OF THE QUALITY OF PHARMACEUTICAL SERVICE ON OUTPATIENT SATISFACTION OF AMELIA HOSPITAL

DOI : 10.21776/ub.jam.2018.016.01.14
Sahat Manampin Siahaan , Lukman Hakim , Tita Hariyanti
pp. 115 – 124
Abstract : 1399
PDF : 9

THE EFFECT OF SERVICE QUALITY ON OUTPATIENT SATISFACTION OF DR. SOEGIRI GENERAL HOSPITAL LAMONGAN

DOI : 10.21776/ub.jam2017.015.04.11
Maya Dewi Hanggraningrum , Tita Hariyanti , Achmad Rudijanto
pp. 643 – 650
Abstract : 10786
PDF : 24

Pengaruh Kualitas Layanan, Orientasi Layanan, dan Strategi Harga terhadap Kepuasan dan Loyalitas Pelanggan (Studi Terhadap Pelanggan Jasa Transportasi Kereta Api Eksekutif)

Nova Retnowati
134-150
Abstract : 2166
PDF : 21

THE STRATEGY OF IMPROVING AGRITOURISM SERVICE AT SETIYA AJI FLOWER FARM BY USING IPA-KANO APPROACH

DOI : 10.21776/ub.jam.2019.017.02.04
Indah Arum Ganestyani , Jamhari Jamhari , Masyhuri Masyhuri
217-226
Abstract : 781
PDF : 7

CUSTOMER LOYALTY, THROUGH CUSTOMER SATISFACTION IN CUSTOMERS PT. XYZ

DOI : 10.21776/ub.jam.2020.018.01.19
Liliana Dewi
189-200
Abstract : 5352
PDF : 74

Pengaruh Kualitas Kepuasan dan Pelayanan terhadap Loyalitas Pengguna Kawasan Industri

DOI : 10.18202/jam23026332.14.4.19
Hendra Lesmana
pp. 788-801
Abstract : 4434
PDF : 29

Decoding University Choices: Assessing the Impact of Customer Relationship Management on Decision-Making

DOI : 10.21776/ub.jam.2024.022.04.12
Marwan Effendi , Andi Primafira Bumandava Eka , Desman Serius Nazara , Cucu Hodijah , Tonny Yuwanda
1098-1112
Abstract : 439
PDF : 62

Pengaruh Kualitas Pelayanan terhadap Kepuasan Nasabah Kredit Cepat Aman (KCA) (Studi Kasus pada Perum Pegadaian di Makassar)

DOI : 10.21776/
Idayanti Nursyamsi
644-649
Abstract : 972
PDF : 1

EFFECT OF THE SERVICE QUALITY ON TUTORING CUSTOMER'S WORD OF MOUTH AND SATISFACTION IN MALANG CITY

DOI : 10.21776/ub.jam.2019.017.03.17
Teresia Purnomo Salim , Mintarti Rahayu , Sudjatno Sudjatno
522 - 529
Abstract : 621
PDF : 6

Pengaruh Kualitas Layanan terhadap Citra Perusahaan, Kepuasan, Komitmen dan Loyalitas Nasabah (Studi pada Nasabah Tabungan BritAma Bank Rakyat Indonesia (BRI) di Provinsi Sulawesi Tenggara)

Nasrul Nasrul , Taher Albabsji , Umar Nimran , Srikandi Kumadji
1161-1169
Abstract : 131
PDF : 1
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