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Keywords
Brand Image
Competence
Customer Satisfaction
Employee Performance
Job Satisfaction
Motivation
Organizational Commitment
Organizational Culture
Performance
Purchase Intention
Satisfaction
Service Quality
Transformational Leadership
Trust
Work Motivation
Workload
job satisfaction
motivation
organizational commitment
performance
satisfaction
Author Details
Noermijati, Noermijati, Faculty of Economics and Busines, Brawijaya University, Indonesia
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Vol 19, No 4 (2021) - Articles
EFFECT OF CUSTOMER RELATIONSHIP MANAGEMENT TO CUSTOMER RETENTION MEDIATED BY CUSTOMER SATISFACTION AND CUSTOMER LOYALTY
Abstract PDF