THE EFFECT OF E-SERVICESCAPE DIMENSIONS ON CUSTOMER TRUST OF TOKOPEDIA E-STORE DURING COVID-19 PANDEMIC
Downloads
Bateson, J. E. G. and Hoffman, K. D. 2011. Services Marketing. Australia: South-Western Cengage Learning.
Blackwell, R. D., Miniard, P. W., and Engel, J. F. 2006. Consumer Behavior (10th ed.). Mason (Ohio): Thomson/South-Western.
Chen, S. J. and Chang, T. Z. 2003. A Descriptive Model of Online Shopping Process: Some Empirical Results. International Journal of Service Management, 14 (5): 556-569.
Donnelly, V. 2000, Designing Easy-to-Use Websites. Harlow, England: Pearson Education Unlimited
Fisk, R. P., Grove, S. J., and John, J. 2014. Services Marketing: An Interactive Approach. South Melbourne, Vic.: South-Western Cengage Learning.
Gefen, K. and Straub. 2003. Trust and TAM in Online Shopping: An Integrated Model. MIS Quarterly, 27(1): 51-90.
Harris, L. C. and Goode, M. M. 2010. Online servicescapes, trust, and purchase intentions. Journal of Services Marketing, 24(3): 230-243.
Jeon, M. and Jeong, M. 2009. A Conceptual Framework to Measure E- Servicescape on a B&B Website. International CHRIE Conference- Refereed Track: ScholarWorks@UMass Amherst.
Kim, M. and Lennon, S. 2008. The Effects of Visual and Verbal Information on Attitudes and Purchase Intentions in Internet Shopping. Journal of Psychology & Marketing, 25 (2): 146-178
Kim, W. C. and Mauborgne, R. 2004. Blue Ocean Strategy: How to Create Uncontested Market Space and Make the Competition Irrelevant. Boston: Harvard Business School Press.
Kim, Y. and Peterson, R. A. 2017 A Meta-analysis of Online Trust Relationships in E-commerce Journal of Interactive Marketing 38. https://doi.org/10.1016/j.intmar.2017.01.001
Koernig, S. K. 2003. E-scapes: The Electronic Physical Environment and Service Tangibility. Journal of Psychology and Marketing, 20(2): 151-167.
Koksal, M. H. 2016. The Intentions of Lebanese Consumers to Adopt Mobile Banking. International Journal of Bank Marketing, 34(3), 327-346.
Kühn, S. W., Spies, H., and Petzer, D. J. 2015. Online Servicescape Dimensions As Predictors of Website Trust in the South African Domestic Airline Industry. Southern African Business Review, 19(1): 44-71.
Liébana-Cabanillas, F., Marinković, V., and Kalinić, Z. 2017. A SEM-neural Network Approach for Predicting Antecedents of M-Commerce Acceptance. International Journal of Information Management, 37, 14-24. https://doi.org/10.1016/j.ijinfomgt.2016.10. 008.
Li, Y.-M. and Yeh, Y. S. 2010. Increasing trust in mobile commerce through design aesthetics. Computers in Human Behavior, 26(4): 673-684.
Lin, Hsiu-Fen. 2007. The Impact of Website Quality Dimensions on Customer Satisfaction in the B2C ECommerce Context. Journal of Total Quality Management and Business Excellence, 18 (4): 363-378.
Lovelock, C. and Wright, H. L. K. 2011. Manajemen Pemasaran Jasa (Terjemahan). Jakarta: PT. Indeks (Gramedia Group)
Mandel, N. and Eric J. J. 2002. When Web Pages Influence Choice: Effects of Visual Primes on Experts and Novices. Journal of Consumer Research, 29 (2): 235-245.
McKnight, D. H. and Chervany, N. L. 2002. What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology. International Journal of Electronic Commerce, 6: 35-60.
Menon, S., and Barbara, K. 2002. Cross-Category Effects of Induced Arousal and Pleasure on the Internet Shopping Experience. Journal of Retailing, 78 (1): 31-40
Montoya. W., Mitzi M., Glenn B. V., and Dhruv, G. 2003. Determinants of Online Channel Use and Overall Satisfaction with a Relational, Multichannel Service Provider. Journal of the Academy of Marketing Science, 31 (4): 448-458.
Pavlou, P. A. 2003. Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model. International Journal of Electronic Commerce, 7 (3): 101-34.
Pusparisa, Y. 2020. Celah Memacu Ekonomi dari Perubahan Pola Konsumsi Saat Pandemi. https://katadata.co.id/muhammadridhoi/analisisdata/ 5f8f1f00c639e/celah-memacu-ekonomi-dariperubahan-pola-konsumsi-saatpandemi?utm_source=Direct&utm_medium=SubKanal+Jurnalisme+Data+Analisis&utm_campaign= Indeks+Pos+6%3Futm_source%3DSocial&utm_ medium= Instagram&utm_campaign=Analisis_ Lia&utm_content=later-11467406
Rana, N. P., Barnard, D. J., Baabdullah, A. M. A., Rees, D., and Roderick, S. 2019. Exploring Barriers of MCommerce Adoption in Smes in the UK: Developing A Framework Using ISM. International Journal of Information Management, 44, 141-153. https://doi.org/10.1016/j.ijinfomgt.2018.10.009.
Schiffman, L. G., Elaine S., and Mary M. L. 2003. Toward a Better Understanding of the Interplay of Personal Values and the Internet. Journal of Psychology & Marketing, 20 (2), 169-86.
Sheth, J. 2020. Impact of Covid-19 on Consumer Behavior: Will the Old Habits Return or Die. Journal of Business Research, 117: 280-283
Shih, H. P. 2004. Extended Technology Acceptance Model of Internet Utilization Behavior. Information & Management Journal, 41 (6), 719-29.
Szymanski, D. M. and Hise, R. T. 2000. E-Satisfaction: An Initial Examination. Journal of Retailing, 76 (3): 309-22
Tran, G. A. 2014. Investigating e-servicescape, trust, EWom, and customer loyalty (Dissertation).
Tran, G. A. and Strutton, D. 2020. Comparing Email and SNS Users: Investigating E-Servicescape, Customer Reviews, Trust, Loyalty and E-WOM Journal Of Retailing and Consumer Services 53. https://doi.org/10.1016/j.jretconser.2019.03.009
Wang, Y. D. and Emurian, H. H. 2005. An Overview of Online Trust: Concepts, Elements, and Implications. Journal of Computers in Human Behavior, 21(1): 105-125.
Copyright (c) 2021 Jurnal Aplikasi Manajemen

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.