DOES ORGANIZATIONAL COMMITMENT MATTER? LINKING TRANSFORMATIONAL LEADERSHIP WITH ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB)

Khusnul Rofida Novianti

Abstract


This research was conducted to identify the antecedents dimension of organizational commitment that consist of affective, continuance, and normative commitment to mediate transformational leadership on organizational citizenship behavior (OCB) in the salespeople’s banking sector in Malang, East Java. The population of this research was the employees in the banking sector that provides insurance and investment services in Malang city. The sampling technique used was non-probability sampling. A questionnaire was used as a research instrument. 118 responses were analyzed using Smart Partial Least Square software (Smart-PLS). The study result revealed that organizational commitment does not significantly affect OCB. The affective commitment was the best predictor in mediating the effect of transformational leadership on OCB. In contrast, continuance and normative commitment have an insignificant effect both directly and indirectly on OCB. This study was expected to be a reference for further research in the area of organizational outcome focused on organizational commitment and provide more information for decision making about the importance of leadership styles such as transformational leadership and organizational citizenship behavior.

Keywords


Transformational Leadership; Organizational Commitment; Affective Commitment; Organizational Citizenship Behavior

Full Text:

PDF

References


Alsheikh, G. and Sobihah, M. A. A. 2019. Effect of Behavioral Variables on Organizational Citizenship Behavior (OCB), With Job Satisfaction as Moderating Among Jordanian Five-Star Hotels: A Pilot Study. International Journal of Ethics and Systems, 35(2), 272–283. https://doi.org/10.1108/IJOES-012019-0001.

Arif, S. 2018. Transformational Leadership and Organizational Performance The Mediating Role of Organizational Innovation. SEISENSE Journal of Management, 1(3), 201–219. https://doi.org/10.5281/ zenodo.1306335.

Bass, B. M. 1985. Transformational Leadership Theory. New York: Free Pass.

Bass, B. M. and Avolio, B. 1995. MLQ Multifactor Leadership Questionnaire. Menlo Park, CA: Mind Garden Inc.

Bilgin, N., Kuzey, C., Torlak, G., and Uyar, A. 2015. An Investigation of Antecedents of Organizational Citizenship Behavior in The Turkish Hospitality Industry: A Structural Equation Approach. International Journal of Culture, Tourism, and Hospitality Research, 9(2), 200–222. https://doi.org/10.1108/ IJCTHR-08-2014-0072.

Chin, W. W. 2010. Handbook of Partial Least Squares. In Handbook of Partial Least Squares. https:// doi.org/10.1007/978-3-540-32827-8.

Chin, W. W., Peterson, R. A., and Brown, S. P. 2008. Structural Equation Modeling in Marketing: Some Practical Reminders. Journal of Marketing Theory and Practice, 16(4), 287–298. https://doi.org/10.2753/ MTP1069-6679160402.

Cohen, J. 1988. Statistical Power Analysis for the Behavioural Science. New York: Lawrence Erlbaum.

Cooper, D. R. and Schindler, P. S. 2014. Business Research Methods. New York: McGraw-Hill.

Donglong, Z., Taejun, C., Julie, A., and Sanghun, L. 2020. The Structural Relationship Between Organizational Justice and Organizational Citizenship Behavior in University Faculty in China: The Mediating Effect of Organizational Commitment. Asia Pacific Education Review, 21(1), 167–179. https:// doi.org/10.1007/s12564-019-09617-w.

Eliyana, A., Ma’arif, S., and Muzakki. 2019. Job Satisfaction and Organizational Commitment Effect in The Transformational Leadership Towards Employee Performance. European Research on Management and Business Economics, 25(3), 144–150. https:// doi.org/10.1016/j.iedeen.2019.05.001.

Gonzaga, D., Fraga, M., Sudiro, A., Surachman, and Noermijati. 2015. Organizational Commitment and Job Satisfaction as a Mediator the Effect of Leadership Style on Organizational Citizenship Behavior of Employees. Australian Journal of Basic and Applied Sciences, 9(September), 498–508.

Grego-Planer, D. 2019. The Relationship Between Organizational Commitment and Organizational Citizenship Behaviors in The Public and Private Sectors. Sustainability (Switzerland), 11(22), 1–20. https://doi.org/10.3390/su11226395.

Han, S. H., Yoon, D. Y., Suh, B., Li, B., and Chae, C. 2019. Organizational Support on Knowledge Sharing: A Moderated Mediation Model of Job Characteristics and Organizational Citizenship Behavior. Journal of Knowledge Management, 23(4), 687–704. https://doi.org/10.1108/JKM-03-2018-0213.

Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., and Tatham, R. L. 1998. Multivariate Data Analysis (Vol. 5). Prentice hall Upper Saddle River, NJ.

Hassi, A. 2019. You Get What You Appreciate: Effects of Leadership on Job Satisfaction, Affective Commitment, and Organisational Citizenship Behaviour. International Journal of Organizational Analysis, 27(3), 786–811. https://doi.org/10.1108/IJOA-082018-1506.

Jiang, W., Zhao, X., and Ni, J. 2017. The Impact of Transformational Leadership on Employee Sustainable Performance: The Mediating Role of Organizational Citizenship Behavior. Sustainability 9:1567. DOI: 10.3390/su9091567.

Lambert, E. G., Hogan, N. L., and Griffin, M. L. 2007. The Impact of Distributive and Procedural Justice on Correctional Staff Job Stress, Job Satisfaction, and Organizational Commitment. Journal of Criminal Justice, 35(6), 644–656. https://doi.org/10.1016/ j.jcrimjus.2007.09.001.

Lee, K., Carswell, J. J., and Allen, N. J. 2000. A MetaAnalytic Review of Occupational Commitment: Relations With Person- and Work-Related Variables. Journal of Applied Psychology, 85(5), 799– 811. https://doi.org/10.1037/0021-9010.85.5.799.

Luturlean, B. S., Prasetio, A. P., Firli, A., Mikola, G. A., and Darmawan, M. A. 2019. Kepemimpinan Transformasional, Kepuasan Kerja, Dan Komitmen Afektif Pada Karyawan Perusahaan Bidang Konstruksi Milik Pemerintah Di Medan. Jurnal Manajemen Indonesia, 18(3), 209. https://doi.org/10.25124/ jmi.v18i3.1733.

Mañas-Rodríguez, M. Á., Díaz-Fúnez, P. A., LlopisMarín, J., Nieto-Escámez, F., and Salvador-Ferrer, C. 2020. Relationship Between Transformational Leadership, Affective Commitment and Turnover Intention Of Workers In A Multinational Company. Revista de Psicologia Social, 35(1), 100–115. https:/ /doi.org/10.1080/02134748.2019.1682292.

Mehrabi, J., Alemzadeh, M., Jadidi, M. and Mahdevar, N. 2013. Explaining the Relation Between Organizational Commitment and Dimensions of Organizational Citizenship Behavior Case Study: Textile Factories in Borujerd County. Interdisciplinary Journal of Contemporary Research in Business, Vol. 5 No. 8, pp. 121-132.

Meyer, J. P., and Allen, N. J. 1991. A Three-Component Conceptualization of Organizational Commitment. 1(1), 1–3. https://doi.org/10.1016/1053-4822(91) 90011-Z.

Mi, L., Gan, X., Xu, T., Long, R., Qiao, L., and Zhu, H. 2019. A New Perspective to Promote Organizational Citizenship Behaviour for The Environment: The Role of Transformational Leadership. Journal of Cleaner Production, 239, 118002. https://doi.org/ 10.1016/j.jclepro.2019.118002.

Mowday, R. T., Steers, R. M., and Porter, L. W. 1979. The Measurement of Organizational Commitment. Journal of Vocational Behavior, 14(2), 224–247.

Ng, T. W. H., and Feldman, D. C. 2011. Affective Organizational Commitment and Citizenship Behavior: Linear and Non-Linear Moderating Effects of Organizational Tenure. Journal of Vocational Behavior, 79(2), 528–537. https://doi.org/10.1016/j.jvb. 2011.03.006.

Nohe, C., and Hertel, G. 2017. Transformational Leadership and Organizational Citizenship Behavior: A Meta-Analytic Test of Underlying Mechanisms. Front. Psychol. 8:1364. DOI: 10.3389/fpsyg. 2017.01364.

Organ, D. W. 1988. Organizational Citizenship Behavior: The Good Soldier Syndrome. Lexington: Lexington Books.

O’Reilly, C., and Chatman, J. 1986. Organizational Commitment and Psychological Attachment. The Effects of Compliance, Identification, and Internalization on Prosocial Behavior. Journal of Applied Psychology, 71(3), 492–499. https://doi.org/10.1037/00219010.71.3.492.

Özdem, G. 2012. The Relationship Between the Organizational Citizenship Behaviors and the Organizational and Professional Commitments of Secondary School Teachers. Journal of Global Strategic Management, 2(6), 47–47. https://doi.org/10.20460/ jgsm.2012615773.

Qiu, Y., Lou, M., Zhang, L., and Wang, Y. 2020. Organizational Citizenship Behavior Motives and Thriving at Work: The Mediating Role of Citizenship Fatigue. Sustainability (Switzerland), 12(6). https:// doi.org/10.3390/su12062231.

Randy-Cofie, A. 2018. Relationships Between Transformational Leadership and Organizational Citizenship Behavior in Ghanaian Organizations. Dissertation Abstracts International Section A: Humanities and Social Sciences, 79(5-A(E)), No Pagination Specified.

Rodrigues, A. de O., and Ferreira, M. C. 2015. The Impact of Transactional and Transformational Leadership Style on Organizational Citizenship Behaviors. Psico-USF, 20(3), 493–504. https://doi.org/10.1590/ 1413-82712015200311.

Saif, N. K., Khattak, B. K., and Khan, I. 2016. Relationship Between Transformational Leadership and Organizational Citizenship Behavior (OCB) In SMEs Sector of China. Gomal Univ. J. Res. 32, 1–13.

Sarwar, A., Mumtaz, M., and Ikram, S. 2015. Improving Organizational Citizenship Behavior through Transformational Leadership: Mediating role of Trust in Leader. Asian Journal of Business Management, 7(2), 28–36. https://doi.org/10.19026/ ajbm.7.5166.

Singh, A, and Gupta, B. 2015. Job Involvement, Organizational Commitment, Professional Commitment, and Team Commitment. Benchmarking Int. J. 22, 1192–1211.

Tambe, S. 2014. A Study of Organizational Citizenship Behaviour (OCB) and Its Dimensions: A Literature Review. Int. Res. J. Bus. Manag. 1, 67–73.

Tian, H., Iqbal, S., Akhtar, S., Qalati, S. A., Anwar, F., and Khan, M. A. S. 2020. The Impact of Transformational Leadership on Employee Retention: Mediation and Moderation Through Organizational Citizenship Behavior and Communication. Frontiers in Psychology, 11(March), 1–11. https://doi.org/ 10.3389/fpsyg.2020.00314.

Widagdo, B., and Roz, K. 2020. The Effect of Transformational Leadership Style, Motivation, and Organizational Culture on Organizational Commitments Mediated by Work Satisfaction At Muhammadiyah Malang University. European Journal of Business and Management, 12(12), 99–107. https://doi.org/ 10.7176/ejbm/12-12-08.

Williams, L. J., and Anderson, S. E. 1991. Job Satisfaction. Journal of Management, Vol. 17, pp. 601–617.




DOI: http://dx.doi.org/10.21776/ub.jam.2021.019.02.09

Refbacks

  • There are currently no refbacks.