Indra Riyadi, Margono Setiawan, Kusuma Ratnawati


The purpose of this study is to examine and determine the factors that can affect employee performance improvement in finance companies. The research method used is a quantitative approach. Data were analyzed by Partial Least Square (PLS) statistic tool. This research was conducted at PT. Mandiri Tunas Finance Malang Branch and Pasuruan Satellite. The population in this study were all permanent employees, amounting to 82 people. Furthermore, the entire population became the respondents so that this research used the census method in the sample determination. Based on the result of the research, it can be concluded that the factors that can improve employee performance in finance company are motivation, especially motivation that comes from within the employees themselves (intrinsic motivation) and organizational culture, while leadership can influence the improvement of employee performance if mediated by work motivation. Some suggestions that can be put forward to improve employee performance in finance companies are building employee work motivation, by holding special education program for employees in order to get promotion, continuous training, provides a challenging task, and adequate working facilities; Create a good organizational culture so that it can help employees to make it easier to carry out their work; Recruiting employees who have work experience ranging from 5 years with educational background is a bachelor.


Leadership; Organizational Culture; Work Motivation; Employee Performance

Full Text:



Alalade, S. Y. and Oguntodu, J. A. 2015. Motivation and Employees Performance in the Nigerian Banking Industry. International Journal of Economics, Commerce, and Management, Volume 3, Number 4, Pages1-14.

Asrar-ul-Haq and Peter, K. 2016. Impact of leadership styles on employees’ attitude towards their leader and performance: Empirical evidence from Pakistani Banks. Future Business Journal. Volume 2. Pages 54–64. Science Direct.

Bratadharma, A. 2015. Optimalisasi, Adira Finance Tutup 44 Kantor Cabang. [Online]. From: http:// ekonomi.metrotvnews.com/read/2015/10/27/445045. [Oct 21, 2016]

Grimes, A. J. 1978. Authority, Power, Influence, and Social Control: A Theoretical Synthesis. Academy of Management Review. Pages 724-735.

Gunawan, K. 2009. Pengaruh Budaya Organisasi, Kepuasan Kerja dan Motivasi Kerja terhadap Gaya Kepemimpinan dan Kinerja Organisasi (Studi pada Lembaga Perkreditan Desa (LPD) di Bali). Jurnal Aplikasi Manajemen. Volume 7. Number 2. Pages 441-449.

Hendriani, S., et al. 2014. Hubungan Gaya Kepemimpinan dan Kompensasi terhadap Kepuasan Kerja dan Kinerja Karyawan pada PT Bank Riau Kepri Cabang Utama Pekanbaru. Jurnal Aplikasi Manajemen. Volume 12. Number 1. Pages 70-77.

Juliningrum, E dan Sudiro, A. 2013. Pengaruh Kompensasi, Budaya Organisasi terhadap Motivasi Kerja dan Kinerja Pegawai. Jurnal Aplikasi Manajemen. Volume 11. Number 4. Pages 665-676.

Komara, A. H. 2015. Hubungan Kepemimpinan, Motivasi Kerja dan Kinerja Pegawai (Studi pada Dinas Kimpraswil Provinsi Riau). Jurnal Aplikasi Manajemen. Volume 11. Number 4. Pages 665-676.

Komardi, D. 2009. Pengaruh Kepemimpinan Transformasional dan Transaksional Serta Motivasi Kerja terhadap Kinerja dan Kepuasan Individual Karyawan dalam Organisasi Perusahaan Industri Telekomunikasi. Jurnal Aplikasi Manajemen. Volume 7. Number 1. Pages 53-61.

Luthans, F. 2011. Organizational Behavior an Evidence- Based Approach, 12th Edition. New York: McGraw- Hill Companies.

Maharani, V., et al. 2013. Organizational Citizenship Behavior Role in Mediating the Effect of Transformational Leadership, Job Satisfaction on Employee Performance: Studies in PT Bank Syariah Mandiri Malang East Java. International Journal of Business and Management. Volume 8. Number 17. Pages 1-12.

Mousavi, S. A., et al. 2014. On the Effects of Organizational Culture on Organizational Performance: An Iranian Experience in State Bank Branches. Iranian Journal of Management Studies (IJMS). Volume 8. Number 1. Pages 97-116.

Muhdar, H.M. 2015. The Influence of Spiritual Intelligence, Leadership, and Organizational Culture on Organizational Citizenship Behavior and Employees Performance (A Study on Islamic Banks in Makassar, South Sulawesi Province, Indonesia). The International Journal of Business & Management. Volume 3. Number 1. Pages 297-314.

Omollo, P. A. 2015. Effect of motivation on employee performance of commercial banks in Kenya: A case study of K331enya Commercial Bank in Migori County. International Journal of Human Resource Studies. Volume 5. Number 2. Pages 87-103.

Robbins, S.P. 2014. Organizational Behavior, Sixteen Edition. Singapore: Prentice Hall International.

Sabir, et al. 2012. Impact of corporate Ethical Values on Ethical Leadership and Employee Performance. International Journal of Business and Social Science. Volume 3. Number 2. Pages 163-171.

Schein, E.H. 2004. Organizational Culture and Leadership, 3rd Edition. San Francisco: John Wiley & Sons, Inc.

Sleimi, M. T. 2015. Intrinsic and Extrinsic Motivation: Pivotal Role in Bank Tellers Satisfaction and Performance: Case Study of Palestinian Local Banks. International Journal of Business and Social Science. Volume 6. Number 11. Pages 127-136.

Springer, G.J. 2011. A Study of Job Motivation, Satisfaction, and Performance among Bank Employees. Journal of Global Business Issues. Volume 5. Number 1. Pages 29-42.

Supendy, et al. 2012. Pengaruh Kepemimpinan terhadap Motivasi dan Kinerja Karyawan serta Implikasinya terhadap Kepuasan Kerja (Studi pada Bank Pembangunan Daerah (BPD) Sulawesi Tenggara). Jurnal Aplikasi Manajemen. Volume 10. Number 2. Pages 395-405.

Syafii, L. I., et al. 2015. The Role of Corporate Culture and Employee Motivation as a Mediating Variable of Leadership Style related to the Employee Performance (Study in Perum Perhutani). Procedia - Social and Behavioral Sciences. Volume 211. Pages 1142-1147.

Thoyib, A. 2005. Hubungan Kepemimpinan, Budaya, Strategi, dan Kinerja: Pendekatan Konsep. Jurnal Manajemen dan Kewirausahaan. Volume 7. Number 1. Pages 60-73.

Yildiz. S, Basturk. F. and Boz I.T. 2014. The Effect of Leadership and Innovativeness on Business Performance. Procedia - Social and Behavioral Sciences. Volume 150. Pages 785-793.

Yukl, G. 2010. Leadership in Organizations. Seventh Edition. New York: Pearson Prentice Hall.

Zehir, et al. 2011. The Effects of Leadership Styles and Organizational Culture over Firm Performance: Multi-National Companies in Istanbul. Procedia Social and Behavioral Sciences. Volume 24. Pages 1460-1474.

DOI: http://dx.doi.org/10.21776/ub.jam.2018.016.02.02


  • There are currently no refbacks.