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ROLE OF PERCEIVED VALUE ON CUSTOMER LOYALTY THROUGH OPTIMIZATION OF SERVICE QUALITY AND INNOVATION

DOI : 10.21776/ub.jam.2023.021.02.03
Husin Husin , Adya Hermawati , Yuli Purbaningsih , Susriyanti Susriyanti , Sylvia Fettry , Shujahat Ali
308 - 318
Abstract : 1285
PDF : 74

HOW BRAND TRUST MAKES PRICE AND SERVICE QUALITY SATISFY CUSTOMER INFORMATION TECHNOLOGY

DOI : 10.21776/ub.jam.2023.021.03.08
Umbas Krisnanto , Fiksa Atlita Natanugraha
659 - 670
Abstract : 668
PDF : 27

ISLAMIC SCHOOL IMAGE AND SERVICE QUALITY ON ISLAMIC ELEMENTARY SCHOOLS: THE ROLE OF WORD OF MOUTH AS MEDIATION

DOI : 10.21776/ub.jam.2023.021.03.13
Hamzah Hamzah , Miftah Syarif , Astri Ayu Purwati , Sudarno Sudarno
737 - 747
Abstract : 383
PDF : 27

Validating Dimensions of Mobile Service Quality e-Commerce Consumer to Consumer (C2C) in Indonesia from Seller's Perspective

DOI : 10.21776/ub.jam.2024.022.01.01
Bayu Ilham Pradana , Kardina Yudha Parwati , Faril Ardian , Nancy Runnan Li
1-15
Abstract : 950
PDF : 54

ANALYSIS OF THE INFLUENCE OF EXCELLENT SERVICE TRAINING ON INPATIENT SATISFACTION IN RSIA PURI BUNDA MALANG

DOI : 10.21776/ub.jam.2017.015.02.18
Kurnia Widyaningrum , Ahsan Ahsan
pp. 339 - 345
Abstract : 1297
PDF : 0

EXPLAINING THE ROLE OF SERVICE QUALITY AND CUSTOMER VALUE ON CUSTOMER SATISFACTION

DOI : 10.21776/ub.jam.2023.021.1.09
Tri Cahyono , Christian Herdinata , Eric Harianto , Tikristini Olasode
128-142
Abstract : 764
PDF : 113

CUSTOMER SATISFACTION AS A MEDIATOR OF PRICE AND SERVICE QUALITY IN SPA'S CUSTOMERS BRAND SWITCHING BEHAVIOR

DOI : 10.21776/ub.jam.2023.021.03.19
Laila Zulhijja , Surachman Surachman , Sunaryo Sunaryo
830 - 841
Abstract : 612
PDF : 50

EFFECT OF PATIENT-CENTERED CARE ON SERVICE QUALITY AND SATISFACTION LEVEL OF BPJS INPATIENTS IN BAPTIST HOSPITAL BATU

DOI : 10.21776/ub.jam.2018.016.01.11
Estri Aditya Pradani , Fatchur Rohman , Siswanto Siswanto
pp. 89 – 100
Abstract : 2235
PDF : 2

THE IMPACT OF CUSTOMER SATISFACTION, CUSTOMER EXPERIENCE, E-SERVICE QUALITY TO CUSTOMER TRUST IN PURCHASING DIGITAL PRODUCT AT THE MARKETPLACE

DOI : 10.21776/ub.jam.2023.021.03.02
Erwin Halim , Lucyana Claudia , Marylise Hebrard
567 - 577
Abstract : 2654
PDF : 232

THE INTERVENING ROLE OF E-SATISFACTION IN RELATIONSHIPS BETWEEN E-SERVICE QUALITY AND E-LOYALTY: CASE OF BNI MOBILE BANKING IN INDONESIA

DOI : 10.21776/ub.jam.2023.021.03.09
Tasya Yesica Utomo , Agus Maolana Hidayat
671 - 687
Abstract : 963
PDF : 51
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