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Vol 14, No 3 (2016) Faktor-Faktor yang Mempengaruhi TurnovernKaryawan pada Hotel Grand Mansion Blitar Abstract  PDF
Alexander Nicolla Sutrisno Gunawan, Hallie Josias Sahertian
 
Vol 20, No 2 (2022) AN EXAMINATION OF CUSTOMER SATISFACTION TOWARD ONLINE FOOD SHOPPING DURING COVID-19 PANDEMIC Abstract  PDF
Wahyuningsih Wahyuningsih, Hanny Nasution, Ratna Roostika, Yulia Hendri Yeni
 
Vol 17, No 3 (2019) EFFECT OF THE SERVICE QUALITY ON TUTORING CUSTOMER’S WORD OF MOUTH AND SATISFACTION IN MALANG CITY Abstract  PDF
Teresia Purnomo Salim, Mintarti Rahayu, Sudjatno Sudjatno
 
Vol 14, No 3 (2016) Pengaruh Kualitas Pelayanan dan Biaya terhadap Kepuasan dan Loyalitas Pasien RSUD Kota Bogor Abstract  PDF
Adityawarman Adil, Muhammad Syamsun, Mukhamad Najib
 
Vol 15, No 4 (2017) THE EFFECT OF SERVICE QUALITY ON OUTPATIENT SATISFACTION OF DR. SOEGIRI GENERAL HOSPITAL LAMONGAN Abstract  PDF
Maya Dewi Hanggraningrum, Tita Hariyanti, Achmad Rudijanto
 
Vol 17, No 3 (2019) ENHANCING LOYALTY: IMPROVING THE EXPERIENCE QUALITY OF INDONESIAN FOOTBALL CLUB FANS Abstract  PDF
Fatchur Rohman
 
Vol 14, No 4 (2016) Pengaruh Kualitas Kepuasan dan Pelayanan terhadap Loyalitas Pengguna Kawasan Industri Abstract  PDF
Hendra Lesmana
 
Vol 14, No 2 (2016) Terhadap Customer Satisfaction Melalui Purchase Decision dan Fashion Interest dalam Pembelian Handbag Imitasi (Studi pada Mahasiswi di Kota Malang) Abstract  PDF
Ike Cindia, Fatchur Rochman, . Sunaryo
 
Vol 15, No 4 (2017) THE EFFECT OF OUTPATIENT PHARMACEUTICAL SERVICE QUALITY ON PATIENT LOYALTY THROUGH PATIENT SATISFACTION OF KARSA HUSADA GENERAL HOSPITAL BATU Abstract  PDF
Septa Dwi Insani, Lukman Hakim, Kurnia Widyaningrum
 
Vol 17, No 2 (2019) COGNITIVE-AFFECTIVE ASPECTS OF FORMING BRAND LOYALTY Abstract  PDF
Mardhatillah Shanti, Sunaryo Sunaryo, Ainur Rofiq
 
Vol 14, No 4 (2016) Peran Komitmen Organisasional dalam Memediasi Pengaruh Kepuasan Kerja terhadap OCB Islam (Studi pada BMT Maslahah Sidogiri) Abstract  PDF
Nur Ahmad Budi Yulianto, Noermijati Noermijati, Achmad Sudiro
 
Vol 14, No 2 (2016) Pengaruh Employee Engagement terhadap Kepuasan Kerja dan Turnover Intention Perawat (Studi pada Rumah Sakit Wava Husada Kepanjen Malang) Abstract  PDF
Lutfi Rachman, Aryo Dewanto
 
Vol 20, No 2 (2022) IMPLEMENTATION OF JOB COMMITMENT AND JOB MOTIVATION TOWARD OPTIMIZATION OF JOB SATISFACTION THROUGH EMPLOYEE PERFORMANCE Abstract  PDF
Maryani Maryani, Nurhadi Nurhadi, Muhd Adrin Bin Adnan
 
Vol 9, No 4 (2011) Pengaruh Kualitas Layanan terhadap Citra Perusahaan, Kepuasan, Komitmen dan Loyalitas Nasabah (Studi pada Nasabah Tabungan BritAma Bank Rakyat Indonesia (BRI) di Provinsi Sulawesi Tenggara) Abstract  PDF
Nasrul Nasrul, Taher Albabsji, Umar Nimran, Srikandi Kumadji
 
Vol 20, No 2 (2022) STRATEGIES TO INCREASE USER SATISFACTION IN ONLINE SHOPPING APPLICATIONS Abstract  PDF
Fariz Fariz
 
Vol 20, No 2 (2022) DOES INFORMAL LEARNING BRIDGE A RELATIONSHIP BETWEEN PUBLIC HEALTH EMPLOYEE MOTIVATION AND JOB SATISFACTION TOWARD PERFORMANCE? Abstract  PDF
Gerry Suryosukmono, Praningrum Praningrum, Fahrudin Js Pareke
 
Vol 20, No 2 (2022) FINANCIAL SATISFACTION ON MILLENNIALS: EXAMINING THE RELATIONSHIP BETWEEN FINANCIAL KNOWLEDGE, DIGITAL FINANCIAL KNOWLEDGE, FINANCIAL ATTITUDE, AND FINANCIAL BEHAVIOR Abstract  PDF
Rani Arifah Normawati, Sri Mangesti Rahayu, Saparila Worokinasih
 
Vol 20, No 2 (2022) IMPROVING CUSTOMER LOYALTY WARDAH BRAND THROUGH BRAND IMAGE AND PRICE FAIRNESS: CUSTOMER SATISFACTION AS AN INTERVENING VARIABLE Abstract  PDF
Achmad Tavip Junaedi, Evelyn Wijaya, Pamuji Hari Santoso, Stefani Chandra
 
Vol 17, No 3 (2019) OVERCOMING TURNOVER INTENTION PROBLEMS: DIRECT– INDIRECT MODEL TO IDENTIFY THE EFFECT OF PERCEIVED ORGANIZATIONAL SUPPORT AND JOB SATISFACTION IN SERVICE-BASED ORGANIZATIONS Abstract  PDF
Elvira Azis, Arif Partono Prasetio, Kristian Heri Utomo
 
Vol 8, No 1 (2010) Peogaruh Kualitas Layanan, Citra, Nilai dan Kepuasan terhadap Loyalitas Pasien (Studi pada Industri Rumah Sakit di Kota Makassar) Abstract  PDF
Sabri Hasan
 
Vol 8, No 1 (2010) Kajian Deskriptif tentang Kondisi Faktor Intrinsik dan Ekstrinsik serta Kepuasan Kerja Manajer Menengah-Bawah Abstract  PDF
Noermijati Noermijati
 
Vol 20, No 2 (2022) DEVELOPMENT OF EMPLOYEE PERFORMANCE MODEL BASED ON TRANSACTIONAL LEADERSHIP, COMPETENCY, AND JOB SATISFACTION Abstract  PDF
Susetyo Darmanto, Yan Supriyadi
 
Vol 6, No 3 (2008) Pengaruh Perilaku Pemimpin, Karakteristik Pribadi, Lingkungan Kerja dan Pengharapan terhadap Kepuasan Kerja Karyawan PT Pupuk Sriwidjaja Palembang Sumatera Selatan Abstract  PDF
H. Slamet Widodo
 
Vol 9, No 4 (2011) Pengaruh Modal Intelektual dan Kepuasan Kerja terhadap Kinerja Pegawai Pemerintah Daerah Malang Raya Abstract  PDF
Sodik Sodik, Misbahuddin Azzuhri
 
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