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Issue |
Title |
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Vol 14, No 3 (2016) |
Faktor-Faktor yang Mempengaruhi TurnovernKaryawan pada Hotel Grand Mansion Blitar |
Abstract
PDF
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Alexander Nicolla Sutrisno Gunawan, Hallie Josias Sahertian |
|
Vol 20, No 2 (2022) |
AN EXAMINATION OF CUSTOMER SATISFACTION TOWARD ONLINE FOOD SHOPPING DURING COVID-19 PANDEMIC |
Abstract
PDF
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Wahyuningsih Wahyuningsih, Hanny Nasution, Ratna Roostika, Yulia Hendri Yeni |
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Vol 17, No 3 (2019) |
EFFECT OF THE SERVICE QUALITY ON TUTORING CUSTOMER’S WORD OF MOUTH AND SATISFACTION IN MALANG CITY |
Abstract
PDF
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Teresia Purnomo Salim, Mintarti Rahayu, Sudjatno Sudjatno |
|
Vol 14, No 3 (2016) |
Pengaruh Kualitas Pelayanan dan Biaya terhadap Kepuasan dan Loyalitas Pasien RSUD Kota Bogor |
Abstract
PDF
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Adityawarman Adil, Muhammad Syamsun, Mukhamad Najib |
|
Vol 15, No 4 (2017) |
THE EFFECT OF SERVICE QUALITY ON OUTPATIENT SATISFACTION OF DR. SOEGIRI GENERAL HOSPITAL LAMONGAN |
Abstract
PDF
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Maya Dewi Hanggraningrum, Tita Hariyanti, Achmad Rudijanto |
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Vol 17, No 3 (2019) |
ENHANCING LOYALTY: IMPROVING THE EXPERIENCE QUALITY OF INDONESIAN FOOTBALL CLUB FANS |
Abstract
PDF
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Fatchur Rohman |
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Vol 14, No 4 (2016) |
Pengaruh Kualitas Kepuasan dan Pelayanan terhadap Loyalitas Pengguna Kawasan Industri |
Abstract
PDF
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Hendra Lesmana |
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Vol 14, No 2 (2016) |
Terhadap Customer Satisfaction Melalui Purchase Decision dan Fashion Interest dalam Pembelian Handbag Imitasi (Studi pada Mahasiswi di Kota Malang) |
Abstract
PDF
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Ike Cindia, Fatchur Rochman, . Sunaryo |
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Vol 15, No 4 (2017) |
THE EFFECT OF OUTPATIENT PHARMACEUTICAL SERVICE QUALITY ON PATIENT LOYALTY THROUGH PATIENT SATISFACTION OF KARSA HUSADA GENERAL HOSPITAL BATU |
Abstract
PDF
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Septa Dwi Insani, Lukman Hakim, Kurnia Widyaningrum |
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Vol 17, No 2 (2019) |
COGNITIVE-AFFECTIVE ASPECTS OF FORMING BRAND LOYALTY |
Abstract
PDF
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Mardhatillah Shanti, Sunaryo Sunaryo, Ainur Rofiq |
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Vol 14, No 4 (2016) |
Peran Komitmen Organisasional dalam Memediasi Pengaruh Kepuasan Kerja terhadap OCB Islam (Studi pada BMT Maslahah Sidogiri) |
Abstract
PDF
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Nur Ahmad Budi Yulianto, Noermijati Noermijati, Achmad Sudiro |
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Vol 14, No 2 (2016) |
Pengaruh Employee Engagement terhadap Kepuasan Kerja dan Turnover Intention Perawat (Studi pada Rumah Sakit Wava Husada Kepanjen Malang) |
Abstract
PDF
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Lutfi Rachman, Aryo Dewanto |
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Vol 15, No 4 (2017) |
ANALYSIS OF THE EFFECT OF LEADERSHIP STYLE, DISCIPLINE, AND MOTIVATION ON EMPLOYEE PERFORMANCE IN PT RIMBA KENCANA MALANG |
Abstract
PDF
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Sony Wicaksono Susilo, Sahala Manalu |
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Vol 16, No 2 (2018) |
THE ROLE OF CITY IMAGE AND VISITORS’ SATISFACTION ON VISITORS’ REVISIT INTENTION: A STUDY IN AN ENCLAVE CITY |
Abstract
PDF
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Tita Imamelina Mujihestia, Eka Afnan Troena, Ananda Sabil Hussein |
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Vol 14, No 2 (2016) |
Faktor-Faktor yang Mempengaruhi Kepuasan Konsumen dalam Upaya Meningkatkan Pembelian (Studi di Travel PT Anugrah Tanjung Tabalong) |
Abstract
PDF
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M. Harlie |
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Vol 15, No 4 (2017) |
IMPROVING EMPLOYEE PERFORMANCE THROUGH WORK MOTIVATION AND SELF-EFFICACY MEDIATED BY JOB SATISFACTION |
Abstract
PDF
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Dini Yunita Ayundasari, Achmad Sudiro, Dodi Wirawan Irawanto |
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Vol 17, No 1 (2019) |
THE EFFECT OF BRAND IDENTITY, BRAND IMAGE, AND PERCEIVED VALUE ON LOYALTY WITH CUSTOMER SATISFACTION AS MEDIATION VARIABLE FOR COSTUMER FRESH JUICE BINTARO |
Abstract
PDF
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Neoda Farizan, Fatchur Rohman, Ananda Sabil Hussein |
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Vol 14, No 4 (2016) |
Faktor-Faktor yang Mempengaruhi Kesuksesan Penerimaan Teknologi Sistem Informasi Manajemen Pemerintah dan Dampaknya terhadap Kinerja Karyawan (Studi pada Direktorat Jenderal Perbendaharaan) |
Abstract
PDF
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Rino Radiansyah, Surachman Surachman, Sunaryo Sunaryo |
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Vol 16, No 2 (2018) |
LECTURER JOB SATISFACTION AFFECTED BY DISCIPLINE AND MOTIVATION MEDIATED BY ORGANIZATIONAL COMMITMENT |
Abstract
PDF
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Timotius Duha |
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Vol 14, No 1 (2016) |
Hubungan Dimensi Mutu Pelayanan Farmasi Rawat Jalan dengan Kepuasan Pasien di RS Baptis Batu: Peran Kepesertaan Asuransi |
Abstract
PDF
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Megawati Megawati, Tatong Hariyanto, Asih Tri Rachmi |
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Vol 17, No 1 (2019) |
EFFECT OF EXPERIENCE IN BUILDING SATISFACTION, TRUST AND LOYALTY |
Abstract
PDF
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Putu Eny Guna Pramita |
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Vol 14, No 4 (2016) |
Hubungan Kualitas Pelayanan, Citra Sekolah, Kepuasan Siswa dan Loyalitas Siswa (Studi Empirik di SMK Negeri Rembang, Pasuruan, Jawa Timur) |
Abstract
PDF
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Akhmad Khusaeni |
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Vol 16, No 2 (2018) |
THE EFFECT OF CLARITY OF INFORMATION AND COMFORT OF WAITING ROOM ON SATISFACTION WITH DRUG SERVICE THROUGH PERCEPTION OF WAITING TIME |
Abstract
PDF
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Anita Fadhilah, Misbahuddin Azzuhri, Sri Andarini |
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Vol 14, No 1 (2016) |
Pengaruh Kompensasi dan Kepuasan Kerja terhadap Komitmen Organisasional Perawat dan Bidan Kontrak di RS Bhayangkara Hasta Brata Batu Malang |
Abstract
PDF
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Akhmadi Prabowo, Arief Alamsyah, Noermijati Noermijati |
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Vol 16, No 4 (2018) |
EFFECT OF WORK ENVIRONMENT ON LECTURER PERFORMANCE MEDIATED BY WORK MOTIVATION AND JOB SATISFACTION |
Abstract
PDF
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Win Narasuci, Margono Setiawan, Noermijati Noermijati |
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