Puspaningrum, Astrid. “THE INFLUENCE OF BRAND IMAGE ON SATISFACTION TO IMPROVE CUSTOMER RETENTION TOWARDS BATIK KERIS IN MALANG CITY”. Jurnal Aplikasi Manajemen 18, no. 1 (February 29, 2020): 142–151. Accessed April 27, 2025. https://jurnaljam.ub.ac.id/index.php/jam/article/view/1663.