ADIL, Adityawarman; SYAMSUN, Muhammad; NAJIB, Mukhamad. Pengaruh Kualitas Pelayanan dan Biaya terhadap Kepuasan dan Loyalitas Pasien RSUD Kota Bogor. Jurnal Aplikasi Manajemen, Malang, Indonesia, v. 14, n. 3, p. pp. 432–441, 2016. DOI: 10.18202/jam23026332.14.3.04. Disponível em: https://jurnaljam.ub.ac.id/index.php/jam/article/view/931. Acesso em: 18 jun. 2025.