PUSPANINGRUM, Astrid. THE INFLUENCE OF BRAND IMAGE ON SATISFACTION TO IMPROVE CUSTOMER RETENTION TOWARDS BATIK KERIS IN MALANG CITY. Jurnal Aplikasi Manajemen, Malang, Indonesia, v. 18, n. 1, p. 142–151, 2020. DOI: 10.21776/ub.jam.2020.018.01.14. Disponível em: https://jurnaljam.ub.ac.id/index.php/jam/article/view/1663. Acesso em: 27 apr. 2025.