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Sucipto Asan
Business School, Universitas Pelita Harapan
Indonesia
Andry Panjaitan
Industrial Engineering, Faculty of Science & Technology, Universitas Pelita Harapan
Indonesia
Selvi Esther Suwu
Economics Education, Faculty of Education, Universitas Pelita Harapan
Indonesia
Ferry Vincenttius Ferdinand
Mathematics, Faculty of Science & Technology, Universitas Pelita Harapan
Indonesia
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Keywords
Brand Image
Brand Trust
Customer Loyalty
Customer Satisfaction
Employee Performance
Job Satisfaction
Motivation
Organizational Commitment
Organizational Culture
Performance
Purchase Intention
Satisfaction
Service Quality
Transformational Leadership
Trust
Workload
job satisfaction
motivation
organizational commitment
performance
satisfaction