BENEFITS AND CHALLENGES OF DMAIC METHODOLOGY IMPLEMENTATION IN SERVICE COMPANIES: AN EXPLORATORY STUDY

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Ivan Evander Subagyo
Department of Business, School of Business and Economics, Universitas Prasetiya Mulya
Indonesia

Faculty Member in Department of Business, School of Business and Economics

Dewi Saraswati
Department of Business, School of Business and Economics, Universitas Prasetiya Mulya
Indonesia

Faculty Member in Department of Business, School of Business and Economics

Teddy Trilaksono
Department of Business, School of Business and Economics, Universitas Prasetiya Mulya
Indonesia

Muhammad Setiawan Kusmulyono
Department of Business, School of Business and Economics, Universitas Prasetiya Mulya
Indonesia

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