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Vol 15, No 2 (2017) ANALYSIS OF THE INFLUENCE OF EXCELLENT SERVICE TRAINING ON INPATIENT SATISFACTION IN RSIA PURI BUNDA MALANG Abstract  PDF
Kurnia Widyaningrum, Ahsan Ahsan
 
Vol 16, No 1 (2018) EFFECT OF PATIENT-CENTERED CARE ON SERVICE QUALITY AND SATISFACTION LEVEL OF BPJS INPATIENTS IN BAPTIST HOSPITAL BATU Abstract  PDF
Estri Aditya Pradani, Fatchur Rohman, Siswanto Siswanto
 
Vol 15, No 4 (2017) THE EFFECT OF OUTPATIENT PHARMACEUTICAL SERVICE QUALITY ON PATIENT LOYALTY THROUGH PATIENT SATISFACTION OF KARSA HUSADA GENERAL HOSPITAL BATU Abstract  PDF
Septa Dwi Insani, Lukman Hakim, Kurnia Widyaningrum
 
Vol 14, No 1 (2016) Hubungan Dimensi Mutu Pelayanan Farmasi Rawat Jalan dengan Kepuasan Pasien di RS Baptis Batu: Peran Kepesertaan Asuransi Abstract  PDF
Megawati Megawati, Tatong Hariyanto, Asih Tri Rachmi
 
Vol 16, No 1 (2018) THE EFFECT OF THE QUALITY OF PHARMACEUTICAL SERVICE ON OUTPATIENT SATISFACTION OF AMELIA HOSPITAL Abstract  PDF
Sahat Manampin Siahaan, Lukman Hakim, Tita Hariyanti
 
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