Pengaruh Kepuasan Kerja dan Komitmen Organisasi terhadap Organizational Citizenship Behavior (Study pada Karyawan Pemerintah Kabupaten Malang)

Rahayu Widayanti, Eni Farida

Abstract


One of the keys to success in the organization’s growth is the ability of organizations in recruiting, developing, and maintain the human resources wh ch the development of employee behavior are taken into account to improve the quality of service provided by the organization. One of the concepts of behavior is the organizational citizenship behavior (OCB), which is defined as a behavior beyond the standards defined by the organization. Some variables which affect the OCB development in the organization are the job satisfaction and organization commitment.On the other side, Malang Regency Government is currently trying to improve the OCB in SOEs (State Owned Enterprises), such as the State Electricity Company (PLN), in order to improve the quality of service to the public.65 employees of Malang regency government has been taken as an object in this study, multiple linear regression approach is used as an analysis method with job satisfaction and organizational commitment are treated as two independent variables, while the OCB itself is treated as the dependent variable. The results showed that both variables have an influence, but job satisfaction is the most dominant variable on OCB.


Keywords


job satisfaction, organizational commitment, organizational citizenship behavior, multiple linear regression

Full Text:

PDF

References


Darmawati, A., Hidayati, and Herlina. 2013. Pengaruh Kepuasan Kerja dan Komitmen Organisasi terhadap Organizational Citizenship Behavior, Jurnal Economia Vol.9 No 1…. Universitas Negeri Yogyakarta.

Ferdinand, A. 2006. Metode Penelitian Manajemen. Semarang: BP UNDIP.

Ghozali, I. 2006. Analisis Multivariat Dengan Program SPSS. Badan Penerbit Universitas Diponegoro, Semarang.

Gujarati, D. 1995. Basic Econometric, McGraw Hill, New York.

Hendry. 2013. Organizational Citizenship Behavior-OCB, Teori online Digital Library and Research Consulting.

Kreitner, R., dan Kinichi, A. 2003. Perilaku Organisasi. Jakarta: Salemba Empat.

Konovsky, M.A., and Organ, D.W. 1996. Dispositional and Contextual Determinants of Organizational Citizenship Behavior, Journal of Organizational Behavior, Vol. 17 No. 3, pp. 253-66.

Meyer, J.P., Allen, N.J., and Smith, C.A. 1993. “Commitment to organizations and occupations: extension and test of a three-component conception”, Journal of Applied Psychology, Vol. 78 No. 4, pp. 538-51.

Meyer, J.P., Stanley, D.J., Herscovitch, L., and Topolnytsky, L. 2002. Affective, continuance, and normative commitment to the organization: a meta-analysis of antecedents, correlates, and consequences, Journal of Vocational Behavior, Vol. 61 No. 1, pp. 20-52.

Muranaka, Andi, S. 2012, Pengaruh Kepuasan Kerja dan Komitmen terhadap Organizational Citizenship Behavior (OCB) pada Karyawan Bank Perkreditan Rakyat Dana Niaga Mandiri Makassar, Skripsi, Fakultasnomi dan Bisnis Universitas Hasanuddin Makassar.

Mohammad, J., Habib, F.Q., and Alias, M.A. 2011. Job Satisfaction and Organisational Citizenship Behaviour: an Empirical study At Higher Learning Institutions, Asian Academy of Management Journal, Vol. 16, No. 2, 149 165, July 2011, Universiti Kebangsaan Malaysia, Bangi 43600, Selangor Darul Ehsan, Malaysia.

Organ, D.W. 1988, Organizational Citizenship Behavior: The Good Soldier Syndrome, Lexington Books, Lexington, MA.

Organ, D.W., and Ryan, K. 1995, A Meta-Analytic Review of Attitudinal And Dispositional Predictors of Organizational Citizenship, Personnel Psychology, Vol. 48 No. 4, pp. 775-802.

Organ, D.W., and McFall, J.B. 2004. Personality and citizenship behavior in organizations, in Smith, B.S.D.B. (Ed.), Personality and Organizations, Lawrence Erlbaum, Mahwah, NJ, pp. 291-316.

Organ, D.W., Podsakoff, P.M., and MacKenzie, S.B. 2006. Organizational Citizenship Behavior: Its Nature, Antecedents, and Consequences, Sage, Thousand Oaks, CA.

Podsakoff, P.M., MacKenzie, S.B., Paine, J.B., and Bachrach, D.G. 2000, “Organizational citizenship behaviors: a critical review of the theoretical and empirical literature and suggestions for future research”, Journal of Management, Vol. 26 No. 3, pp. 513-63.

Pavalache-Ilie, M. 2013, Organizational Citizenship Behaviour, Work Satisfaction and Employees’ Personality, Procedia-Social and Behavioral Sciences 127 (2014) 489-493.

Robbins, dan Judge. 2007. Perilaku Organisasi. Jakarta: Salemba Empat.

Robbins, S.P. 2008. Perilaku Organisasi Buku 1. Jakarta: Salemba Empat.

Robbins, S.P. 2008. Perilaku Organisasi. Buku 2. Jakarta: Salemba Empat.

Suryana, S., Fahrudin, Js P. 2010. Studi tentang Organizational Citizenship Behavior dan Kepuasan kerja Dosen Pada PTN dan PTS Provinsi Bengkulu. Jurnal Garuda Dikti.


Refbacks

  • There are currently no refbacks.